Business Change Manager

Job Title: Business Change Manager

Reports to: Central Ops

Role Type: Permanent

Location: Flexible – must be able to travel to Solihull

Hours of work: 37.5

Summary and purpose of the Job:

As a Business Change Manager, you will manage the implementation of changes across the business, specifically relating to ServiceNow, however this is not limited to. This role focuses on ensuring that projects and initiatives meet their objectives by driving effective adoption and minimising resistance.

The Business Change Manager works to ensure that changes are implemented smoothly and effectively and that their benefits are fully realised.

If you want to further your career from a vibrant and fast-paced organisation, this might be the role for you.

Responsibilities (but not limited to):

The extent of your duties will include but are not limited to:

• Change Management

Develop and execute change management strategies that maximise employee adoption and usage while minimising resistance. Manage business change initiatives that align with the organisation’s goals and ensure a smooth transition for all stakeholders.

• Continual Service Improvement

Ensure we are continually reviewing our own processes so we can continually improve.

• Impact Analysis & Risk Management

Conduct impact assessments for changes, identifying risks and developing mitigation strategies to address them. Ensure that risks and resistance are proactively managed and that change readiness is built across the business.

• Employee Engagement & Communication

Design and implement effective communication plans to ensure employees understand the nature of the changes, the reasons behind them, and how they will be affected.

• Performance Monitoring & Reporting   

Track and evaluate the success of business change initiatives, providing reports on progress, challenges, and results.

• Collaboration

Collaborating with project teams, leadership and various departments to ensure alignment and integration with existing processes and objectives.

The successful candidate will have:

• Experience in change management, project management, or a similar leadership role in a business setting.
• Experience working in environments where large-scale changes were implemented, such as digital transformation, organisational restructuring, or process improvement.
• Ability to work with a wide range of stakeholders at different levels.
• Excellent written and verbal communication skills, with the ability to convey complex information clearly and persuasively to diverse audiences.
• Ability to assess change impact, conduct risk assessments, and develop practical solutions to address potential obstacles.
• Skilled at understanding and addressing the concerns, resistance, or anxiety that employees may feel during a period of change.
• Comfortable working in fast-paced and sometimes ambiguous environments, with the ability to remain focused and calm under pressure.
• Strong ability to advocate for change initiatives and address stakeholder concerns in a way that fosters cooperation and minimises resistance.