WebMD Health Services is part of the WebMD family. We have been designing well-being programs for employers and health plans for over 20 years. Our mission is to empower organizations and their populations to improve well-being through personalized, strategic partnerships.
overview:
WebMD Health Services (WHS) is a division of WebMD whose mission is to provide expert guidance that inspires people to take charge of their health. We do this by helping people understand their health risks, make smart health care decisions, and take active steps toward living healthier lives. Our health, wellness and transparency services power programs from employers, health plans and government organizations are delivered online, onsite, and telephonically. Learn more at webmdhealthservices.com.
WebMD is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
Position Description:
The Technical Analyst guides the client in evaluating options and making recommendations using WHS best practices to ensure business needs are met. Responsibilities include authoring, documenting and delivering clear, concise, and complete technical and/or functional specifications that drive the successful completion of projects and implementations. The Technical Analyst drives the successful completion of implementations and enhancements - defined as on-time, fully-functional deployments. This individual leads the WebMD team in solving new and unexpected problems that arise during the implementation phase of the project.
The Technical Analyst must develop an in-depth knowledge of WHS product functionality, have a solid grasp of the technical aspects of the applications, and possess an in-depth understanding of the health and wellness domain as it applies to the implementation of WHS solutions. This key role will work with the team to:
Implement the scope as agreed upon and guide the client through the functional and technical pieces of the implementation
Collaborate with internal and external stakeholders to understand client business needs and be able to translate needs to the configuration of the solutions; assist the client in evaluating options and alternatives to ensure business needs are met, while driving the adoption of best practices and avoiding custom work
Author functional and/or technical specifications for client implementations
Configure tools and solutions, as applicable
Analyze and triage functional and technical issues throughout the implementation
Define and drive the client acceptance testing process to identify required changes and communicate changes to development
Provide post-launch functional and technical support until the implementation is stabilized and fully transitioned to the long-term client care team
Conduct webcast client-based training sessions as needed
Provide feedback to Product Development on the configurations for our products and what customizations can be accommodated.
Participate in process improvement initiatives
qualifications, skills and experience:
1 – 2 years of experience writing functional and/or technical requirements for software implementations
Demonstrated ability to successfully implement complex and technical solutions in a technology-intensive, dynamic and face-paced environment
Exhibit confidence and a knowledge of industry practices when solving business problems
Highly organized individual with successful multi-tasking skills
Independent time management skills
Manage client expectations effectively
Professional and client-friendly presence
Expert with Excel. Must be proficient with advanced analytic functions such as VLOOKUP, named ranges, pivot tables, formulas, etc.
Proficient in SQL
Strong grasp of MS Office products
Logical thinker with sound problem solving abilities
Proficient written communication, verbal communication and presentation skills
preferred:
As a member of WebMD Health Services, you may have access to confidential and sensitive information (including Protected Health Information) that will require you to follow additional protocols to ensure the security of our data. As a core requirement, you must implement and act in accordance with the organization’s information security policies; protect assets from unauthorized access, disclosure, modification, destruction or interference; execute security processes or activities; and report security events or potential events or other security risks to the appropriate parties within the organization.
