The Business Analyst will support projects and initiatives to achieve team, department and corporate goals. The incumbent will take the business lead role within the product team structure in addition to other small and medium sized initiatives, working with both business and IT resources to completion and will provide on- going decision-making, monitoring, support, and approval testing of these initiatives. The Business Analyst will analyze existing workflow and processes and recommend and manage system modifications to meet the changing needs of the Underwriting department. The Business Analyst will work with all necessary subject matter experts, internal underwriting staff, internal IT staff and third-party service providers in order to achieve this goal. This role will monitor system changes from inception to completion, coordinating all aspects of implementation, as well as, monitor, summarize and communicate changes and status to relevant underwriting department employees.
- Serve as a member of a product team and assist in the coordination of various project initiatives, communicate with both business and IT resources as well as interdepartmental committees and external service vendors.
- Partner with vendor and internal technology teams to define and document business requirements, test system results, and confirm implementation of system changes.
- Monitor the progress of all defects, enhancements and changes sent to internal and external system partners for implementation.
- Review and/or coordinate the review of system specifications with appropriate subject matter expert to ensure quality and accuracy in all system changes.
- Validate and participate in system vendor and internal test results to confirm system accuracy.
- Establish and maintain effective communication and collaboration with Underwriters, Premium Billing, Premium Audit, Information Systems, Policyholders and Agents.
- Identify and investigate errors or anomalies in system results, data and reporting and works through to ultimate solution.
- Subject matter expert and point of contact for policy administration systems.
- Supports the underwriting executive team with regional, departmental and corporate goals and initiatives.
Requirements:
- Bachelor’s Degree with three to five years of business experience or an equivalent combination of education and work experience.
- Prior workers’ compensation and/or insurance experience a plus.
- Prior Project Management and/or Business Analyst experience a plus.
- High proficiency with Microsoft Office (Excel, Word, PowerPoint) with Visio and Access a plus.
- Experience with AS400, DXC Point IN, CRM, and ImageRight a plus.
- Must have the ability to work effectively with other organizational team members.
- Strong organizational skills and attention to detail a must, with the ability to work independently while managing multiple priorities and deadlines.
- The ability to communicate both verbally and in writing in a clear, direct and consistent manner.
- Ability to motivate and inspire trust, teamwork, and high performance.
- Ability to adapt to changing systems and compliance related needs.
Our comprehensive benefits package includes all traditional offerings such as:
- Health Insurance options, Dental Insurance options and Vision Insurance
- Employee Life Insurance/AD&D and Dependent Life Insurance options
- Short-term & Long-term Disability
- Health Savings Account with potential employer match
- Flexible Medical and Dependent Care Account
- Accident Insurance
- Critical Illness Insurance
- Employee Assistance Program
- Legal/Identify Theft Insurance options
- Long Term Care Insurance
- Pet Insurance
- 401 (k) Retirement Plan with match up to 5%, plus profit sharing & discretionary contributions (subject to vesting)
- 5 weeks of Paid Time Off (PTO)
- 10 paid holidays
We also offer other benefits to help foster a healthy, balance lifestyle such as:
- Flextime schedules
- Paid Parental Leave
- Student loan paydown and refinancing assistance
- Educational assistance for job related courses, seminars, certifications or degrees
- One paid day every year to volunteer for your non-profit of choice
- On-site fitness center (Maine) or fitness reimbursement
- Subsidized parking
- Sit-Stand desks & daily stretch breaks
MEMIC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veteran's status, sexual orientation, or any other characteristic protected by law. MEMIC is an equal opportunity employer encouraging diversity in the workplace.
