The Business Analyst, Transformation, drives transformation initiatives from go to market and customer engagement through planning and execution. The business analyst will ensure the foundational elements to track and execute against our transformation initiatives are established and utilized across our teams. The business analyst will develop strong internal and customer relationships, partnering across the breadth of those relationships to deliver on our stated objectives.
Candidate must be located in close proximity to our New York office and be willing to come into the office at least once per week.
Responsibilities Include:
- Lead transformation and omnichannel initiatives with responsibility for planning, execution and end deliverables.
- Establish and oversee omnichannel tracking and project management tools, ensuring they are used and continuing to evolve them.
- Participation in omnichannel transformation spanning all markets – inclusive of discovery, delivery and customer adoption. Will have responsibility for specific tasks and deliverables with participation spanning our customer base.
- Participate in migration and adoption efforts through the following: Assist in the build out of our go to market to drive customer alignment and buy in include content and talk track, Manage and/or oversee the successful completion of pilots leading to customer activation, Provide guidance in change management and advise internal teams and customers on defining best practices for better product adoption, Develop and evaluate performance metrics and facilitate adjustments to gauge adoption
- Liaise with cross-departmental teams to identify and manage necessary development to deliver market and customer ready product. This includes: Working with CS and Product to synthesize and prioritize customer feedback and development requests, Coordinating with release management, GTM + collateral
- Execute both internal and external communication plans
- Maintain a regular cadence of internal and external meetings to consult with customer owners, product owners, supervisors, directors and gatekeepers
- Identify, document and share best practices to improve the overall customer experience and enhance customer understanding of the value of Mediaocean software solutions
What You Offer:
- Ability to collaborate across various teams and hierarchies.
- Proficiency with PPT and Excel.
- Basic understanding of general reporting concepts such as SQL querying.
- High knowledge level with Atlassian products, specifically Jira and Product Discovery is a plus!
What We Offer:
- Competitive total compensation, including 401(K) employer match and financial wellness seminars
- Extensive medical, dental, and vision plan – Keep your family (or just yourself!) safe and healthy
- Flexible time off – In addition to our 14 company holidays, we provide open PTO to all U.S.- based Mediaocean employees. So take a sick day, vacation day, or mental health day
- Bonding Leave – After six months of employment at Mediaocean, mothers and fathers, including same-sex parents, can take job-protected, paid time off to bond with their child within the first 12 months of the child’s birth or adoption
- Insurance, Pet Insurance, employer matched Health Savings Account and Flexible Spending Accounts
- Professional development – Personalized development plan created with your manager, continuous internal and external trainings, official company-wide mentorship program, professional development rewards program, management, leadership, and function-specific training for top performance, education reimbursement
- Get rewarded for demonstrating Mediaocean values
- Active affinity-based groups – Form connections with similar peers in offices around the world. Groups include: Women at MO, Black Employees at Mediaocean (BEMO), Pride at MO, Mi gente (Hispanic/Latinx community), AAPI at MO, Parents at MO, International Enrichment, Language Lovers, Books & Beyond, DEI in Engineering, and Mental Health & Wellness, and Caregivers United
- Wellness opportunities – Free virtual yoga and abs and glutes classes, company-paid Headspace meditation app membership, company-wide steps challenges, complimentary snacks in-office
- Bikeshare program in select offices, (Divvy and CitiBike for Chicago and New York offices
- All of these benefits/perks are effective on the date of hire
