The goal of the team is to follow up and answer users’ daily support/requests.
Good communication, interpersonal skills and resilience are the key for this position.
INDIXIS is the commercial Datawarehouse. It collect (from front systems, for markets products and financing product), normalize, enrich data (from referentials) and create/generate analysis for the CIB with the help of business intelligence tools.
The Datawarehouse produce mainly 5 types of data:
- Commercial Performance: composed of a client part (CC) and a sales part (SC)
- Hit Ratio: Electronic prices requests, which are received from platforms
- Treasury: Computed in INDIXIS according to Global Market trades
- CRM: meeting, contacts, etc. provided by the CRM called NAT1
- Regulatory: post trade, to raise alerts to the front office personnel
INDIXIS is fed by a lot of different referentials/applications, which allow us the enrich data for users.
We are looking for a Business Analyst with background in IT to work with Application Support
As a support teammate in the support team (composed of 3 people, all located at Porto),in charge of answering to INDIXIS users supports requests.
The type of support will be level 1 and 2. INDIXIS users needs a very quick answer to their support request (less than 1 hour) :
- Level 1 support: Users Habilitations, application settings, hot fix in prod, relaunch failed reports
- Level 2 Support: Analyze and fix of profitability computations, analyze and fix application feed intersystems, etc.
You will get in touch with Sales, Management, Traders of the market place located worldwide (Europe, US, Asia). This daily contact will enable to raise the business knowledge level and, after a certain period, let deal directly with some Business Analyst projects.
Soft Skills:
Analytical mindset
Good communication and facility to interact with people
Managing and tracking of Project Backlog Items
Business Environment:
- Financial Markets (optional knowledge, but it will be very appreciated for the contractor to know this business)
- CRM (optional knowledge)
Technical Environment:
- SQL (Optional knowledge)
- Business Objects (Optional knowledge)
- SSAS (Optional knowledge)
- SSRS (Optional knowledge)
- Qlikview (Optional knowledge)
- QlikSense (Optional knowledge)
- JIRA (optional knowledge)
- Power BI (Optional Knowdledge)
Time division on that mission :
Task split on the mission is the following :
- Approximately 90% of your time will be dedicated to users support
- Approximately 10% of your time will be used to enhance support documentation/procedures
Additional Information :
- Dynamism, autonomous, rigor, « multi tasking », good communication skills, curiosity and et proactivity are mandatory to join this team
- Users of the applications are :
• Sales in market place (Worldwide)
• Management of the Sales (Worldwide)
• Team that officer with Sales (Worldwide)
• Traders (Worldwide)
• Production teams (Paris-Porto)
• Other IT teams (Paris-Porto)
- English is mandatory, as you will have to speak and write everyday with people located in Paris (mainly), United Kingdom, Spain, Germany, United Arab Emirates, United States, Canada, Hong Kong, Japan, Australia
- The candidate is expected to participate the « on duty » roll. It implies to work from 07h00 (Porto time), approximately 1x per week
- When the candidate will not have the « on duty », it will have to arrive at work at 09h00 maximum (Porto time)
