Roles and responsibilities:
- Collaborate with cross-functional team members to come up with actionable, high-impact insights across product lines and functions.
- Develop and implement regular reporting of key performance metrics including forecasting, funnel analysis, pipeline management etc.,
- Ensure that data and analysis is presented in a format that is appropriate for a varied audience using data visualization, dashboards, or other methods.
- Utilize strong database skills to work with large, complex data sets to extract insights.
- Filter and cleanse unstructured (or ambiguous) data into usable data sets that can be analysed to extract insights and improve business processes.
- Using advanced analytics and metrics to identify gaps in processes and provide data- driven forecasts of potential costs, revenues, and risks of business initiatives.
Qualifications :
Key Skills/Requirement:
- Education and experience: Bachelors or Master’s in engineering, with work experience of 1 to 3 years.
- Passion to solve problems through advanced data analytics.
- Ability to manage simultaneous tasks in a fast-paced, technology-oriented environment.
- Work experience in internet, software, and SaaS industries is a plus.
- Familiarity with database technologies and tools (SQL/R/SAS/JMP etc.), data transformation and processing. Prior experience in data modelling, advanced Excel is preferred.
- Experience with a visualization tool such as Tableau, Spotfire, Power BI, Sisense, etc.
All your information will be kept confidential according to EEO guidelines.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
