Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2000 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland.
With the Greek office being one of the largest, hosting around 530 employees working from the center of Athens for the rest of the world.
Join us and start as Business Analyst in the Customer Service team!
Position Summary
As a CS Business Analyst your main responsibilities will be to conduct analysis & own reporting connected to inflow/outflow of cases related to refund requests. You will collaborate with Business Leaders through different internal teams such as Finance, Payments, Claims & Payouts to raise the right flags based on your analysis, report incidents and propose strategic optimizations which will help us focus on the right automations as well as utilize our manual resources in the best possible way with a goal to add maximum value to the company. The ideal candidate must have excellent investigative skills, problem-solving attitude, great business acumen and project management skills.
You will be located in Athens and will be part of the Second Line Support Claims/Payouts team within the Customer Services department.
Responsibilities
Requirements
Benefits
We are looking for people who would make the world smaller for travelers but want a bigger world of opportunities for themselves. With us you can enjoy:
*If interested, please send your CV in English*
Diversity disclaimer: At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.