Joining Intuitive Surgical means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and decreasing surgical invasiveness, with patient safety as our highest priority.
Primary Function of Position:
The CPQ/CLM Business Analyst - Operations will possess both technical and functional understanding of the business processes and will be a key person implementing business processes software solutions and systems implementation in CPQ/CLM. The role will be of a systems solution expert identifying, analyzing, refining, translating, and finally documenting business requirements from business teams in CPQ/CLM. The Business Analyst will also be primarily responsible for troubleshooting CPQ/CLM production issues, working with the developers to identify the solution for bug fixes & coordinate tasks involved to implement the solutions in adherence with ISI’s change management process.
Roles and Responsibilities:
- Translate business requirements into well architected CPQ/CLM solutions with zero downstream impact that best leverages Apttus/Conga CPQ/CLM packages.
- Analyze business processes, perform fit-gap analysis as required, and provide ISI business teams with cost efficient proposals on inefficiencies and risks to determine appropriate process and system design.
- Create functional specifications and work with cross-functional teams and development teams to deliver the technical objects.
- Review and contribute to design documents, configuration documents and functional specifications.
- Conduct unit and Integration testing and regression testing.
- Support ISI’s production processes and all associated business systems functions.
- Work with ISI IT and business teams to optimize and streamline business processes and technical solutions.
- Identify gaps between current and future state of business processes and helps in prioritizing opportunities to improving processes through the usage of Business capability matrix (BCM)
- Lead and facilitate business user meetings to gather process information for sound system solutions.
- Triage & monitor the production incidents queue on a rotational basis along with other team members.
- Collaborate and provide inputs to the development team during development phase to meet the business needs.
- Help business teams on reporting requirements on the reporting team working in conjunction with the data warehouse team.
- Conduct QA validations and lead User Acceptance Testing (UAT) tests.
- Support, assist and train the users on new modified system configurations highlighting the impact on business processes.
- Maintain IT Business system integrity and application notes, system upgrades, changes, and user updates.
- Work closely with onsite team, offshore team, managers, and executives to ensure the release of high-quality solutions.
- Follow the Intuitive change management process. Analyze impact of changes to the corporate application landscape
#LI-Hybrid
Skill/Job Requirements
- Bachelor’s degree in engineering or equivalent experience.
- Minimum 5 years of experience working on Apttus/Conga CPQ/CLM with Business Analyst experience in a full cycle implementation and in support.
- Hands-on experience with new product onboarding and setup, configuring bundles and pricing, product attributes & rules, constraint rules, approval rules & processes, product rules, pricing rules & rulesets, quoting, contracting.
- Good understanding of x-author quote and agreement templates, x-author app migrations.
- Hands-on experience with configuration of new and existing Salesforce.com features including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflow rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages, etc.
- Experience working with business end users, gathering requirements, and building detailed functional design specifications.
- Certifications of Apttus/Conga CPQ/CLM, Salesforce Admin, Salesforce App Builder preferred.
- Ability to guide team members and mentor them as needed.
- Ability to work with minimum supervision or guidance.
- Ability to work in a team environment, effectively interacting with others.
- Ability to multi-task and perform effectively in a fast-paced environment.
- Able to work independently and consider cross-functional and downstream impacts with close attention to detail.
- Excellent verbal and written communication skills.
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
