Rentokil Initial is one of the largest business services company with more than 57,700 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 11 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.
We are looking for a motivated, dynamic Intern to support our Customer Relations Executive to join our team.
To help to achieve this, we will provide you with a competitive allowance & bright career opportunities. You will also be given full product training, with hands on assistance from Customer Care Team.
In this role you will be responsible for:
- To monitor existing customer’s portfolio & contracts and to ensure the fulfillment of customer’s evolving needs and satisfaction - Customer satisfaction is our first priority to secure long term relationship.
- Review and ensure value-for-money services for customers and the required margin of profits for the Company.
- To ensure renewal processes are follow up and closed according to contract anniversary. To review and monitor all renewals are being completed on time.
- Ensure satisfactory after sales service is provided to customers and provide regular communications between the customer and team, to provide strong team representation to meet the customer’s expectations.
- To take charge with prompt and quality response towards regular demand of customer needs.
- Attend to all enquiries from existing customers, especially those pertaining to contract renewals, price increase, up selling and any related issues.
- Attend to all terminations, complaints, inquiries, orders and other document (in relation to contract renewal) other documents accurately and timely basis.
- Ensure all documentation pertaining to customers are updated into the respective service database timely and accurately.
- To assist with the collection of debts and credit issues as and when required.
Duration: Depending on your university's requirement
Requirements
The ideal candidate will possess:
- Currently pursuing tertiary education/Final semester (Bachelor's Degree or Diploma in Business Administration, Management, Marketing, Customer Service Management, Office Management course)
- Has own transport to travel to work on daily basis
Benefits
- Monthly allowance
- Opportunity to be absorbed as permanent employee (based on your work performance)
Location of this branch:
Rentokil Initial (M) Sdn Bhd,
No. 3, Jalan U1/25A, Seksyen U1, Hicom Glenmarie Industrial Park, 40150 Shah Alam.
