The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries.
From very humble beginnings and with a desire to carry out our mission, we have grown to serve business and wholesale customers in Cebu, Manila, and Davao. Our business customers come from varying industries, such as real estate, IT, and business process outsourcing, to name a few. Nonetheless, they all have one thing in common: they require high-quality service and great customer support.
To deliver the best customer experience, RISE works exclusively with technical services company Pathfinders, through which we maintain our benchmark average of 1.8 weeks installation time for business clients. Together, we operate GetaFIX, the biggest Internet eXchange in the Philippines that helps the efficiency of content and connectivity in the country. We also operate Open Access Network, a Fiber as a Service offering that helps reduce complexity for developers and telecommunication companies while increasing customer satisfaction.
Throughout the group, we foster a performance-based culture, where team members are encouraged to take ownership and exceed expectations for their projects. We practice transparency by conducting regular check-ins and quarterly performance reviews, which helps us achieve goals and continuously advance together. We promote work-life balance and have team activities, such as monthly get-togethers to celebrate our wins, and sponsor work-related training and conferences.
Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.
The Building Relationship Specialist is responsible for building and maintaining long-term relationships with key personnel of acquired buildings to ensure the continued operation of the partnership and to secure “preferred supplier status” for internet services in the building, driving referrals to the enterprise sales team.
Duties and responsibilities
- Contribute to the development of initiatives with the Sales Team such as targeting specific buildings, areas, verticals or market segments.
- Assist to develop and deploy integrated marketing initiatives for client engagement.
- Identify improvements and efficiencies in performance of duties
- Identify key personnel (owners, administrators and building engineers as may apply) at acquired buildings and establish and build business relationships with them.
- Seek for referrals from key personnel at acquired buildings and provide these leads to the enterprise sales team.
- Escalate any concerns of key personnel at acquired buildings to the appropriate team at RISE for resolution in a timely fashion.
- Establish and maintain a positive reputation for RISE
- Secure Permits and negotiate to clear any other roadblocks for SiteOps to undertake installation and maintenance activity.
- Renegotiate the commercial terms of contracts for acquired buildings to decrease cost and or increase scope as may be required.
- Secure Permits for and provide support to Sales and Marketing activity within acquired buildings.
- Record all interactions with key personnel at acquired buildings in the company CRM system
- Prepare summary reports for the Head of SAQ accurately, to timelines provided.
- Ensure activities are compliant with internal policies, including but not limited to data privacy and conflict of interest, applicable building policies, and the Laws of the Philippines.
Qualifications
- Bachelor's degree holder, preferably in Business or Marketing.
- At least two years of experience in sales and relationship management.
- A natural relationship builder with integrity and the ability to think critically.
- Quick learner, able to grasp the company’s processes, culture, and products.
- Hardworking with a strong work ethic, capable of working both independently and collaboratively within a team.
- Proficient in Information Technology tools such as Google Suite, LinkedIn, and CRM systems.
- Strong communication and interpersonal skills, with the ability to build rapport with customers and maintain a positive attitude.
- Able to multitask, prioritize effectively, and remain calm under high-pressure situations. Must be persistent and goal-oriented.
Working conditions
- Office based but will be working outdoors at times
- Business hours
- After hours obligations may apply
Hiring Process
Our team recognizes the importance of your candidacy, and we want to ensure that your application receives the attention it deserves. We aim to give our applicants a good experience by being timely, efficient, and direct. Rest assured that your application will be carefully reviewed and processed promptly.
Privacy Statement
RISE is committed to protecting your personal information. Your information will be collected, used and may be shared by RISE with third party service providers to serve lawful purposes, for RISE recruitment process, including processing of data by third party when required. Your information shall be held only as long as necessary to achieve the purpose for which it is collected. The use and transfer of your information will be strictly in accordance with the applicable data privacy law and in line with our privacy policy available at RISE Privacy Policy. Further, by clicking Apply, you agree and acknowledge that you have read RISE’s privacy policy and fully understand your rights to access, correct or withdraw your information anytime.
