This role sits with one of Daisy Communications brands - XLN for Small Business
Salary: £22,308.00 per annum
Location: Sheffield
Working Hours: Monday to Friday, working between 8:30 – 18:30 1 in 3 Saturdays, working between 9:00 & 17:00 (37.5 Hours)
Key responsibilities:
- Exceptional customer service levels – someone who truly goes above and beyond for their customers.
- Ability to upsell products and services.
- A champion of delivering sometimes complex information in a way everyone understands.
- A basic understanding of how telephone and broadband work.
- Configuration and supporting routers.
- Experience and understanding of wired & wireless technologies.
- Understand IP Networks, basic routing and how they are used to deliver broadband services.
- Ideally 1 years+ experience of handling technical issues in a previous role, but the most important thing for us is that you have a real passion and confidence to take control of technical issues.
- Enjoy working in a fun, social, vibrant team environment.
- A logical problem solver that is flexible in their methods used to resolve customer problems.
- An understanding of ADSL, Fibre, home networking and associated broadband technologies.
- Have excellent people skills and have great empathy with customers.
What are the benefits of working at Daisy?
Our ethos is simple: the more you put in the more you get out.
We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.
Here are some of the benefits that we offer…
- 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
- £500 referral scheme bonus
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Sim deals for you and your family/friends
- Access to discounts and savings at more than 1,200 retailers
- An additional day off on your birthday or if you're getting married
#LI-Onsite
