📄 JOB DESCRIPTION
- Explain and guide sellers through their onboarding process on our internal platforms on Brandsplace and resolve and assist them with technical issues
🎯 TASKS
- Reporting to Lead Brand Support, the responsibilities and duties are :
- Explain and guide the seller in his onboarding process to our internal platforms / BO: integration of the catalog in our tools, training on back offices, etc.;
- Find solutions adapted to the seller's profile on a technical level;
- Monitor and communicate on the progress of onboarding with the Veepee sales team;
- Resolve and assist sellers in the event of technical problems;
- Help and assist the seller with regard to the technical part in order to add new products to our permanent offer / catalogs;
- Help and assist the seller on the technical part when preparing connected flashes and campaigns;
- Closely follow the updates of our technical partners;
- Write and update documentation that can be shared internally and with sellers and proactively improve our processes.
👉 MUST HAVE skills
- You have initial experience in a level 1 technical support role and/or in customer relations.
- A good knowledge of the world of e-commerce and/or marketplaces is recommended.
- You have excellent organizational skills and know how to prioritize tasks.
- You also maintain excellent relationships with internal and external customers with good transversality.
- Able to identify and analyze technical problems, you are results-oriented and are in a process of continuous improvement.
- You have a good ability to train others on IT tools using language adapted to each interlocutor.
- Speak Spanish and English fluently.
✅ BENEFITS
- 👉Variable bonus
- 👉Flexible Office with up to 2 days at home
- 👉Online language learning Platform
- 👉Intensive workday on Friday
- 👉Health Insurance
- 👉Holidays: 27 days
⚙️RECRUITMENT PROCESS
- 1️⃣ HR Interview
- 2️⃣ Manager Interview
Tous nos postes sont ouverts aux personnes ayant des problèmes de santé ou des déficiences.
Nous sommes convaincus que c’est à vous de définir votre façon de travailler, de vous développer et de progresser. Chez Veepee nous vous garantissons que vous pourrez être vous-même ! Au service de la diversité et de l’inclusion, Veepee s’engage à examiner toutes les candidatures reçues sur un pied d’égalité.
🔗ENTREPRISE
