Brand Ambassador Supervisor

About Grabango - Who We Are

Our mission is to eliminate lines and save people time. We’re the leading provider of checkout-free technology for large-scale grocery and convenience store chains. Grabango's technology welcomes all shoppers, from all walks of life, using all forms of payment.

Driven by passion to improve peoples’ daily lives, Grabango brings computer vision and machine learning to existing brick-and-mortar stores. Our proprietary platform manages interactions between people and goods. No facial recognition technology is used, and all data is anonymized to protect customer privacy. Shoppers pay through the Grabango app without having to scan their items.

About The Role

This full-time role reports directly to the Director of Customer Success and is based in Berkeley.

Responsibilities

• Engage with potential customers through face-to-face interactions at local events, and client sites/stores
• Promote Grabango technology and provide exceptional customer service and subject matter expertise as it relates to the app. 
• Work as a positive team player to meet individual and team goals
• Drive product adoption and onboarding 
• Develop and maintain deep expertise in our solution from a user and architectural standpoint, and serve as a subject matter expert to demo, and educate clients.  
• Understand client’s needs and offer feedback and solutions to everyday challenges
• Ensure customer and partner onboarding is well planned and executed by being accountable for onboarding activities, working closely with our Implementation and Support teams
• Learn about the benefits and services of our product to effectively educate customers
• Attend/provide training several times a week on-site and at client sites

Requirements

• You have a desire to contribute to a rapid-growth, high-potential start-up 
• Customer service, sales or marketing skills 
• Reliable source of transportation

Education & Certifications:

• Bachelor’s degree or equivalent work experience

Equal Opportunity Employer

Integrity, Bold Innovation, People Matters, Don’t Live with Broken, Customer Focus, Inclusion, Simplify

Grabango is proud to be an equal opportunity employer and is committed to developing a workplace where diversity and inclusion are an essential part of who we are.  We strive to hire and support a workforce as diverse as our shopper base, so we can develop products and services that best suit our customers.  We do not make employment decisions based on race, color, religion, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status and we comply with all local, state and federal employment laws.    

Grabango participates in the E-Verify Program, an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual’s employment eligibility to work in the United States.