SKYSERVICE BUSINESS AVIATION
Skyservice is a North American leader in business aviation. Built on the key principles of safety and service excellence, we provide a full service experience from Aircraft Management, Aircraft Charter, Maintenance and Aircraft sales from our Fixed Base Operations that span Canada and the United States. People and values are the inseparable assets that drive our dedication to Quality, Safety, Respect, Commitment and Efficiency. These are the core values that guide us every day and help build our reputation as leaders in aviation services. Skyservice is a team dedicated to supporting and developing our employees. If you want to grow your career and broaden your experience, then Skyservice is the right team for you.
Position Summary:
The Brand Ambassador will elevate the client experience at Fontainebleau Aviation by fostering strong personal relationships. They will ensure that new clients perceive a marked difference from their previous FBO experiences and that existing clients remain loyal and satisfied.
Essential Duties and Responsibilities:
- Represent the Brand: Embody the company's values and consistently deliver exceptional service that aligns with the brand image.
- Cultivate Relationships: Build rapport with clients, understand their operational needs, and identify opportunities for growth or improvement.
- Facilitate Communication: Act as a liaison between executive and operations teams, ensuring effective communication and issue resolution.
- Problem-Solve: Proactively address and resolve client concerns, utilizing available resources to ensure a positive outcome.
- Represent the Company: Articulate the company's vision and offerings confidently and comprehensively to clients and stakeholders.
- Monitor Client Satisfaction: Assess client satisfaction levels and identify areas for improvement.
- Provide Feedback: Share insights and observations from client interactions with the executive team to inform decision-making in sales, marketing, leasing, and operations.
- Industry Engagement: Participate in conferences and industry events to represent the company and network with potential clients.
- Continuous Learning: Demonstrate a willingness to learn about various aspects of the business and stay informed about industry trends.
Qualifications:
- High school diploma or equivalent.
- 3-5 years of aviation experience or relevant customer service experience.
- Valid driver's license.
- Excellent communication and interpersonal skills.
- Strong decision-making and problem-solving abilities.
- Proficiency in Microsoft Office Suite, particularly Excel.
- Familiarity with aviation software (e.g., X1, FlightBridge) is preferred.
- Bilingual skills are a plus.
- Ability to work flexible hours, including weekends and holidays.
Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.
