Bond/Surety Operation Supervisor

Title: Bond Operation Supervisor

Welcome to Insurance Office of America – one of the nation’s largest and premier privately held insurance agencies! Recognized as a Top Workplaces USA Award winner, IOA’s commitment to both a rewarding culture and employee satisfaction is unwavering. Prioritizing a strong work/life balance, personal and professional growth, competitive benefits, and giving back to our community aren’t just clichés here – they’re a part of who we are. With a growing workforce and over 60 office locations across the US and Northern Ireland, we can confidently serve our clients with an unmatched standard of excellence.

Want to learn more? Complete the application below and one of our talented recruiters will be ready to answer any other questions you may have. 

Job Summary 

Responsible for IOA Bond Account Management activities independently of Producer direction, including client service and communication; team leadership; directing daily tasks and work activities of Account Executive/Managers/Account Manager Associate/Account Associates/Account Assistants; team productivity, quality, and service levels; implementation of client bond administrative processes, tracking, new bond set-up, accounts receivables monitoring, bond review, data management /account team communication; team and individual professional development.

What You’ll Do: 

• Communicate leadership vision/mission for Bond National that compliments the larger IOA corporate vision/mission.
• Supervise a team within Bond National, to ensure work volumes are accomplished effectively and efficiently.
• Make recommendations regarding staff and management within Bond National including disciplinary action, and succession/replacement.
• Directly manage W-2 staff, including communicating expectations, monitoring individual employee performance, coaching, and counseling, and taking appropriate corrective actions as needed.
• Serve as primary front-line Human Resource manager for Bond National, working with operational and sales personnel to ensure all HR processes, policies, and procedures are followed and administrative requirements met.
• Establish and communicate productivity, efficiency, quality, and service standards within Bond National, and continuously monitor and improve performance.
• Encourage ongoing growth and professional development of all personnel within Bond National level team building and other activities to continuously improve employee engagement.
• Actively promote IOA culture at all times, including initiation of and participation in Bond National team building and other activities to continuously improve employee engagement.
• Work effectively with sales personnel, seeking input and developing win-win solutions to any operations-related process, service, quality, or personnel issues.
• Spend 75% of time as Account Manager for an assigned book of business, and meet all performance expectations regarding production, quality, and service associated with that book.
• Bond Book of Business will consist of 90% Contract / 10 % Commercial. 
• Develop, implement, improve, and ensure compliance with core work processes throughout Bond National including identifying and adopting best practices.
• Maintain a high degree of technical competence and industry/market expertise.
• Ensure management/leadership skills are continuously improved by actively participating in internal/external professional development opportunities.
• Develop and maintain positive, productive relationships with IOA leadership, peers, co-workers, and employees and vendors.
• Live and champion IOA core values at all times, demonstrating the highest levels of personal character, integrity, and servant leadership.
• Perform other duties as assigned. 

What We’re Looking For: 

      6 + years of industry experience, with deep, wide-ranging industry knowledge

      4 + years management experience

      All required active licensing.

      Exceptional IOA Account Management skills, spending 50% of time managing book.

      Outstanding verbal/written communication skills

      Demonstrated outstanding people management skills.

      Negotiation skills

      PC proficiency

      Exceptional personal character 

What We Offer: 

• Competitive salaries and bonus earning potential
• Great benefits, including company paid health insurance
• Paid time off for holidays, vacations, and sick time
• 401K with an employer match
• Participation in our employee stock plan
• Opportunities for professional growth and career progression
• A culture that emphasizes respect for every individual
• Company commitment to work/family life balance and community service
• Teammates who share your drive for excellence
• Knowing every day you are helping our clients protect their families and businesses 

Still wondering if IOA is the right fit for you? 

• If you want to feel the significance of knowing your efforts have been both recognized, appreciated and rewarded, then IOA is right for you.
• If you want to feel valued and have a real influence towards the continued success of your organization, then IOA is right for you.
• If you want to feel the peace of knowing that you’ve made the best decision of your professional life, then IOA is right for you. 

2581