As our Billings and Collection Officer you will be responsible for working with our customers to deliver a high-level of customer service ensuring both accurate billing and timely collections are met. You will also support our accounts payable teams at local and international level.
This is more than just collections, working directly with customers, suppliers, and internal staff, here you'll be a vital part of the finance team; being involved in releasing new processes, tools and procedures and utilising your inquisitive mind to expand your skillset and be supported to grow your knowledge and career.
You will be responsible for:
- Investigating customer queries and disputes
- Generating customer invoices and statements
- Uploading invoices to customer portals
- Implementing and identifying process improvements
- Ensuring credit notes and discounts are appropriately treated
- Data entry and processing of customer services
- Strong alignment to NEXTDC’s values
- Be motivated for success, providing second to none customer service
- Curious, inquisitive, and open minded
- A keen eye for detail, attention to all the finer details to get the job done accurately and effectively
- You enjoy the ability to work solo, but enjoy the thrill being part of a collaborative team
- Strong interpersonal skills and the ability to perform under pressure
- Strong verbal and written communication skills in both English and Bahasa Malay
What you’ll bring:
- Excellent customer service and communication skills
- High level of accuracy and attention to detail
- Intermediate to Advanced Excel skills
- Workday or Salesforce knowledge is an advantage.
- Opportunity to be a vital part of NEXTDC
- Inclusive, diverse and values-driven working culture
- Great opportunities to progress within our company (grow as we grow)
Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.
Make NEXTDC your next move.
