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Podium is hiring a

Billing Support Specialist (Philippines)

Remote

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.

Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.

At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!

We at Podium are looking for a dedicated Billing Support Specialist to join our team. In this role, you'll be the key point of contact for our customers, providing exceptional support and resolving billing inquiries with accuracy and efficiency. We're looking for someone with a passion for helping others, strong problem-solving skills, and the ability to thrive in a fast-paced environment. If you're detail-oriented, customer-focused, and ready to make a difference, we'd love to hear from you.

RESPONSIBILITIES

  • Supporting Podium's USA based clients.
  • Perform billing support functions, including answering customer billing related questions
  • Coordinate with various internal departments to ensure accuracy of customer billing
  • Support the Customer Success team to ensure high customer satisfaction
  • Validate inputs to ensure system integrity
  • Conduct ad hoc financial/operational analysis as required
  • Assist with other accounting/finance projects as necessary

REQUIREMENTS

  • MUST SPEAK ENGLISH FLUENTLY
  • Must be geographically based in Metro Manila (Philippines)
  • 1+ years of related billing experience or bachelor’s degree preferred
  • 1-2 years of providing customer support to businesses with examples where you’ve influenced customers for the better
  • Exceptional verbal and written communication skills
  • The ability to balance working independently and through ambiguity while contributing to improving customer satisfaction
  • Multiple examples of prioritizing for highest impact/value work amongst competing priorities or demands
  • You are familiar with navigating and working with multiple support systems such as or similar to the following (ex: Salesforce, Twilio, ServiceNow, Zendesk, Freshdesk, Service Cloud, LiveAgent, Intercom etc)

BENEFITS

  • Transparent culture
  • Great opportunities for career growth

COMPENSATION

  • Contractual pay is $60/daily rate.
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