Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 125,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.
About the role
The ideal candidate will be a highly organized, detailed, motivated, and ambitious individual who is looking for an opportunity to join a rapidly expanding software company that is dedicated to being an industry leader. The Billing Specialist will be responsible for all billing functions and will report directly to the Billing Lead.
What you’ll do as a Billing Specialist
- Manage customer accounts, send invoices, collect payments, and update accounts to reflect changes
- Cross departmental collaboration to determine customer software usage and billing amounts
- Work with customers to set up payment plans and ensure bills are paid in a timely manner
- Handle Account Receivables management and the process of reaching out to customers for collections
- Answer customer inquiries about billings and resolve any errors
- Handle billing complaints and discrepancies, issue credit memos when necessary
- Maintain new and existing customer contracts and record keeping
- Escalate customer issues to the Billing Lead
What we’re looking for
- Bachelor’s degree preferred
- 2-4 years of experience in billing is required
- Knowledge of billing specialist responsibilities, billing systems and procedures
- Expert level in MS Office
- Experience with SaaS or other subscription-based billing preferred
- Ability to deal with customers directly
- Excellent time management skills and ability to multi-task and prioritize work
- Attention to detail and problem-solving skills
Nice to haves
- Excellent written and verbal communication skills
- Strong organizational and planning skills in a fast-paced environment
- Willingness to work hard, take direction, and anticipate problems and their solutions without explicit guidance
- A creative mind with an ability to suggest improvements
- NetSuite experience is preferred
- Experience working with a distributed/remote team
- Previous experience working for a US company is a Plus
- Previous experience with NetSuite accounting software systems is a Plus
What you’ll get
- Great mission-driven team members from diverse backgrounds with a strong company culture
- Competitive pay
- Vacation days (with premium)
- PTO
- Paid company holidays
- Yearly team off-sites
- International travel opportunities
- Major medical, life, and disability insurance
- Savings fund
- Food vouchers
- Christmas bonus (30 days)
- Wellness benefits (Headspace, Ginger.io)
- Work in an open environment on solutions that are reshaping the way businesses operate
- Fun team events
- Ability to have a big impact
- Fitness reimbursement
- Learning & development funds
