Billing Specialist

About SonderMind

At  SonderMind,  we  know  that  therapy  works.  SonderMind  provides  accessible, personalized  mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical  outcomes.  To  enable  our  clinicians  to  thrive,  SonderMind  defines  care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking. To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.

About the Role

We are seeking a Healthcare Billing Specialist with a strong focus on accounts receivable, collections, and insurance payor follow-up. In this role, you will be responsible for managing outstanding claims, resolving payment discrepancies, and driving collections efforts with major insurance payors. This position reports to the Associate Manager of Billing and works closely with internal teams, including customer success and finance, to ensure efficient claims processing and timely revenue collection.

If you thrive in a fast-paced, evolving healthcare environment and have a passion for revenue cycle management, we encourage you to apply.

What You’ll Do

• Manage and follow up on outstanding accounts receivable from major insurance payors
• Handle insurance collections efforts, including claim status inquiries and appeals
• Work directly with insurance companies and patients via phone and electronic communication to resolve payment issues
• Identify and reconcile claim denials, rejections, and underpayments to maximize revenue
• Process and submit claims reprocessing and resubmissions as needed
• Research and resolve escalated billing inquiries from providers and clients
• Ensure accuracy in payment posting and adjustments to maintain clean accounts receivable records

What Success Looks Like

• Within one week: Gain a comprehensive understanding of SonderMind’s revenue cycle, internal tools, and collections workflows
• Within two weeks: Independently handle insurance follow-ups and claim escalations, actively working on outstanding A/R
• Within one month: Demonstrate measurable collections improvements through strategic follow-ups and claim resolutions
• Within two months: Contribute to increasing the collections rate to 92-95%, working closely with payors and internal teams
• Ongoing: Maintain efficiency in A/R processes, meeting daily and monthly revenue goals

Who You Are

Required Education and Experience:

• 1+ years of healthcare accounts receivable and insurance collections experience
• Strong knowledge of insurance plans, claim adjudication, and payment structures
• Experience working directly with payors to resolve outstanding balances
• Familiarity with claim resubmissions, appeals, and denial management
• Comfort handling high-volume phone and electronic communication with insurance companies
• Intermediate Excel skills for data tracking and reporting
• Ability to work independently in a fast-paced, evolving environment

Preferred Education/Experience:

• Experience driving collections performance and A/R process improvements
• Prior experience in a startup or rapidly growing healthcare organization
• Strong analytical skills with a proactive approach to problem-solving in revenue cycle management

Our Benefits

This is a full time, non-exempt role with an hourly rate of $23.00 per hour. 

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
• Travel to Denver 1x a year for annual Shift gathering
• Fourteen (14) company holidays
• Company Shutdown between Christmas and New Years
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Equal Opportunity

SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.