FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide. FreshBookers are found all over the globe, and we know that different folks thrive in different working environments: Remote, onsite, and everything in between, you’ll find it with us.
The Opportunity- Billing Specialist
As the Billing Specialist you will be responsible for developing an extensive knowledge of FreshBooks' billing platform and related tools for processing "Select" business transactions. Your primary focus will be providing real-time support to the sales team regarding billing matters and identifying opportunities for process innovation while maintaining a high tolerance for ambiguity and openness to new billing methods.
Additionally, you will act as the main point of contact for all work orders and billing adjustments needed by the sales and business development departments for our "Select" customers. You will be responsible for ensuring effective communication and providing feedback to sales representatives and leaders regarding work order issues and changes in order to maintain a smooth workflow and address any issues promptly and constructively.
NOTE: This role can be worked Hybrid from the above location. The team meets once a week on Thursdays at the Toronto office.
What You’ll Do as a Billing Specialist
What You’ll Bring
At FreshBooks each person knows their opinion is valued, and can see their impact on the lives of over 10 million small business owners around the world. Accelerate your career, work on projects you're passionate about, and work as a part of a collaborative team without ego! Here are some of the ways FreshBooks recognizes and rewards our employees:
Even if your experience doesn't meet every bullet on the above lists, we'd love to learn more about you and why you think FreshBooks is the next step in your career.
FreshBooks is an equal opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.
FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone 416-780-2700 and/or [email protected].
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