PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.
At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.
Join us and be part of a team that is making a real impact.
About the Role:
Reporting to the Billing Manager, the Billing Specialist is responsible for managing invoice generation and delivery, address billing issues and queries, develops and completes data quality checks, investigates invoice discrepancies and revenue leakages, create reports to address both customer, management and inter-department requests as needed, and identifies opportunities to enhance the billing process. The Billing Specialist will be the point person who will help ensure invoice generation and delivery is complete, accurate and done in a timely manner.
Key Responsibilities:
- Manually submits for billing professional services sales orders and billable time/travel charges
- Generates manual invoices and corrects invoices as needed.
- Updates and manage billing contact records
- Processes billing address and email address changes, invoice delivery method set up and investigates issues arising from customer inquiries and undelivered mails/emails
- Completes regular data error checks and reconciliation reports to deal with actual and potential billing discrepancies
- Prepares special monthly reports that go with the invoice package that are emailed to the customers who requested them (i.e. consolidated billing summary, invoice summary and subscription details report, etc.)
- Performs invoice review and validation of our census, partners and other non-standard billing category to ensure accuracy and collaborates with both internal and external stakeholders to resolve any inconsistencies.
- Performs data checks and template clean up to prepare invoices for delivery to 3rd party print vendor and generates monthly report
- Documents and communicates to manager & senior staff any system-related issues/bugs as well as recommends system enhancements to improve efficiency and productivity
- Submits cases to Account Services team to request billing review and changes to customer subscriptions and to Enterprise Application team for assistance on billing issues as well as enhancement requests
- Documents new processes and updates existing procedure manuals
- Address billing request and inquiry from other staff within and outside the department
- Collaborates with team members and other cross functional groups to ensure timely and accurate billing
- Performs other relevant functions that may be assigned from time to time.
Your Key Strengths:
- Degree/diploma in Accounting, Finance or Business
- Direct billing experience with large and complex organizations with demanding requests will be an asset
- High attention to details and problem-solving skills
- Strong MS Office skills with Intermediate to Advance proficiency in Microsoft Excel – i.e. formulas, pivot tables, look-up functionality.
- Willingness to work outside of regular business hours to support strategic initiatives and month end processes
- Excellent organizational, time management and people skills
- Initiative-taker, proactive with positive attitude and great work ethic
- Excellent oral and written communication skills
- Exemplary team player who can build solid internal working relationships through influence and collaboration.
- Strong sense of urgency with the ability to handle multiple priorities simultaneously.
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It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact
[email protected] should you require any accommodations.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
[email protected]
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
