For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.
With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.
For more information on PointClickCare, please connect with us on
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LinkedIn.
Contract Duration & Location:
12 month contract, Hybrid from Mississauga
Job Summary:
Reporting to the Billing Manager, the Billing Specialist is responsible for completing invoice generation and delivery, update of company billing and customer records, data quality checks and billing requests/inquiries. Part of the role is to investigate invoice discrepancies, create reports to address customer, management and inter-department requests as needed, and identify opportunities to enhance the billing process. The Billing Specialist will be the point person who will help ensure invoice generation and delivery is complete, accurate and done in a timely manner to meet tight accounting deadlines and support collection metrics.
Key Responsibilities:
- Create invoices for all business units
- Update customer billing records and process change in billing address, email contact and invoice delivery method
- Complete regular data quality checks and reconciliation reports to address actual and potential billing discrepancies
- Prepare billing reports for customers with special requirements
- Process undelivered mails and emails
- Perform invoice review and validation and collaborate with internal and external stakeholders to resolve any discrepancies.
- Produce and submit customer invoice file for 3rd party print vendor and manage postage fund report
- Analyze and evaluate both production and processing output results to identify errors and inconsistencies and communicate to manager and senior staff members
- Execute and understand assigned tasks with high attention to details and identify opportunities for process improvements to promote efficiency and productivity
- Submit cases to Account Services team for review and changes to customer subscriptions
- Document new processes and update existing procedure manuals
- Perform other relevant functions that may be assigned from time to time.
Required Experience:
- Degree/diploma in Accounting, Finance or Business
- Minimum of 2-3 years’ experience in finance operations with billing and/or project management background as an asset
- High attention to details and accuracy with strong critical thinking and problem-solving skills
- Solid MS Office skills with intermediate to advance proficiency in Microsoft Excel
- Knowledge of NetSuite and Salesforce is a plus
- Willingness to work outside of regular business hours to support strategic initiatives and bill run deadlines
- Initiative-taker, proactive with positive attitude and great work ethic with the ability to manage tight deadlines and achieve effective results in a fast-paced, dynamic and ever-growing environment
- Exemplary team player who can build solid internal working relationships through influence and collaboration.
- Strong sense of urgency with the ability to handle multiple priorities simultaneously
- Good organizational, people and communication skills
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It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact
[email protected] should you require any accommodations.
When you apply for a position, your information is processed and stored with Lever, in accordance with
Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:
[email protected]
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
