Bengaluru, India

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

Our vision: A world where everyone is free to focus on their most purposeful work, together.

What Is Wrike?

Wrike is an enterprise-ready, cloud-based collaborative work management platform for managing cross-functional work at scale that is fully configurable and enables contextual collaboration in a secure environment. Enterprises use Wrike to offer a single digital workplace for all of their departments and teams.

Role and Responsibilities

Perform account receivables collections and cash payment application in NetSuite
Make collection calls to recover overdue invoice payments over the telephone or email and escalate per policy
Communicate and resolve customer account queries by telephone and email
Document detailed customer account status notes for record and follow up
Investigate, substantiate and prepare customer credits and/or bad debt write offs
Research, review and analyze data related to customer accounts, billing information and purchase contracts
Set up and register customer account with 3rd party payment portals such as Ariba or Coupa
Interact with data team to ensure appropriate reporting of billing and revenue data
Recommend and help implement improvements to data collection and reporting methodologies in the related billing systems
Work with cross functional teams (Sale, Support, Finance and Legal) to resolve billing and ordering issues
Review, validate, and process customer contracts in CPQ/SFDC system.
Make sure the customer subscription is provisioned according to the signed contract and all the contractual obligations are fulfilled
Create, check and send invoices according to the rules and regulations, as well as in accordance with the customer requirements.
Provide support to the Sales, Renewals, Legal, Customer Support, Customer Success and other teams
Help structuring contracts, find the best solution for the sales team making sure it complies with company guidelines and system rules
Validate or escalate exceptions and customization requests
Respond to customer queries
Assist with customer vendor forms
Provide coverage and support to the other members of the billing team when required
Assist in providing support documentations for financial audits
Other ad-hoc duties as assigned

Note: The shift timings for this role is 5.30 pm - 2.30 am IST

Qualification Requirements

Bachelor’s degree in Business, Finance, Accounting or related
8+ years of relevant experience (2 years as Manager/Team Lead/Supervisor)
Fluent oral and written communication skills in English
Excellent customer service and organizational skills with attention to details
Be able to work independently and cross functionally with Finance, Legal, Sales, and Customer Support teams
Strong Excel and analytical skills to include calculating percentages, subscription term proration calculation, etc
Great attention to detail and the ability to see the bigger picture at the same time
Strong problem-solving skills, ability to find a creative solution while adhering to company policies and guidelines
Good understanding of basic legal contract structure and revenue recognition concepts is a plus
Experience in leading, mentoring and training junior team members

Tools you will use

NetSuite/Oracle
Salesforce CPQ
Microsoft Suites (Word & Excel)
Wrike Management tool
ZenDesk ticketing system
RingDNA

Perks of working at Wrike

10 days of National and Festival Holidays per year
18 days of paid vacation per year
14 days of sick leave with a medical certificate per year
5 uncertified sick days per year
Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000
Personal Accident Insurance: Rs 50,00,000
Term Life Insurance: Rs 50,00,000
Up to 26 weeks of paid maternity leave for the first two children
4 weeks of paid parental leave
2 days off for volunteering with nonprofit charities
Broadband/Internet Reimbursement: INR 1500 per month
Night shift allowance
This position is available remote

Your recruitment buddy will be Tripti Sachan, Senior Recruiter.

#LI-TS1

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.

Hybrid work mode

Wrike promotes a hybrid work mode for those that live near an office hub, we meet in the office 2-3 times a week. This work mode supports our culture of collaboration and solving problems fast to deliver business outcomes and win together.

Our persona

💡 Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.

💚 Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!

🤗 Approachable: We're friendly, easy to get along with, considerate, and helpful.

Our culture and Values

🤩 Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

🤝 Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

🎨 Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.

💪 Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

Check out our LinkedIn Life Page, Instagram, Wrike Engineering Team, Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.

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Billing Operations Supervisor (Remote)