Billing Operation Analyst

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

We are seeking a meticulous and analytical Billing Operations Analyst to join our team. The Billing Operations Analyst will be responsible for managing all aspects of the billing process, ensuring accuracy, efficiency, and compliance with company policies and regulations. The ideal candidate will have a keen eye for detail, strong analytical skills, and the ability to thrive in a fast-paced environment and adapt to change. The Billing Team is focused on improving our day to day operations and is looking for someone to be a part of this transformation. You will work to contribute to our month end close efficiencies and overall metrics. Additionally, you will learn and act on complex billing structures and cross collaborate with the internal quote to cash teams. Overall, the role of a Billing Operations Analyst offers a dynamic and challenging environment where individuals can leverage their analytical skills, problem-solving abilities, and creativity to drive operational excellence. This role will report directly to the Billing Operations Manager.

This is a hybrid position, so you'll work both remotely and in the office.

What you’ll do

• You will be responsible for overseeing all aspects of the billing process, from ensuring subscriptions are set up correctly to creating and billing  invoices. This includes ensuring that billing is conducted accurately and timely, and resolving any issues or discrepancies that may arise. 
• When discrepancies or errors are identified, you'll investigate the root cause, rectify billing discrepancies, and communicate with internal stakeholders or customers to resolve billing issues promptly. This may involve issuing credit memos and  providing explanations for billing discrepancies. 
• Billing operations intersect with various departments such as sales, finance, customers, and IT. You'll collaborate with cross-functional teams to address billing-related inquiries, resolve issues, and help to enhance billing efficiency.
• Assist the team with month end close activities. 
• Handle billing related email requests that come through our accounts receivable email inbox. 

Your experience

• High school diploma or equivalent
• 1-3 years of relevant experience in Billing or other quote to cash team
• Excellent organizational, problem-solving, and communication skills
• Experience using Google sheets or Excel 

Nice to haves:

• Experience in using the Zuora Billing Tool
• Experience in vendor forms or portal set up
• Worked in the SaaS industry

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.