Location: This position is located at our Dublin, OH campus with hybrid flexibility.
Who we are
Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.
We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.
About the role
The Billing and Collections Specialist supports the accounting functions of the business; specifically, the billing and receivables process as well as the month end general ledger close process by preparing entries and reconciliations. The Billing and Collections Specialist is the subject matter expert on billing and receivable matters and quickly resolves questions or issues raised by clients and company leaders. This position is also responsible for helping to build and implement systems around routine transaction processing, increase automation and efficiencies as well as prepare and update internal control documentation for billing and cash collections process.
What you’ll do (Essential Responsibilities)
- Ensure proper billing to all clients in an accurate and timely manner. Review sales agreements, enter billing rates into Salesforce, calculate minimums per the contract, and review contractual items such as credits and performance guarantees.
- Engage with Sales, Client Engagement, Business Intelligence, Legal and other departments to understand pricing, client member counts and other arrangements within client agreements.
- Review the aging accounts receivable and send notices out to clients on a weekly basis and more frequently as needed.
- Work with Client Executives to resolve repeat late payments and notify management of any ongoing issues or trends in receivables.
- Collaborate internally with key client relationship roles to ensure client satisfaction. Act as the company’s first point of contact and subject matter expert for all customer and internal billing questions. Drive resolution while maintaining client satisfaction.
- Engage with Eligibility, Client Executive, and Business Intelligence teams to ensure billing reports are accurate and any issues are investigated and resolved timely.
- Assist with monthly close and balance sheet reconciliations.
- Document and keep various processes and policies updated related to billing, receivables, and the general ledger. Review current processes and evaluate for efficiencies and continued process improvement as the business grows.
- All other duties as assigned.
What you’ll bring (Qualifications)
- Education: Associate degree or equivalent combination of education and experience
- 3-5+ years of billing experience
- Prior collections experience preferred
- An aptitude for order, organization, process and attention to detail
- A team player with strong interpersonal skills, including exceptional communication and organizational skills
- A can-do attitude that is driven but patient and flexible when others don’t understand or prioritize similarly
- An understanding of what is mission critical and what can be adapted
- Ability to map existing processes and evaluate for improvement in efficiency and internal controls
- Passion for advancing technical skills around accounting and related reporting software
- Ability to manage priorities and projects spanning multiple departments
- Experience with the Sage Intacct, Microsoft Power Apps, and Salesforce helpful
- Proficiency with Word, Excel, and Outlook
- Ability to read and interpret service agreements
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Protect and take care of our company and member’s data every day by committing to work within our company ethics and policies
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Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.
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A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us.
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