Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers.
About the Role:
As the Billing and Order Processing Specialist, you will play a pivotal role in managing renewals and securing revenue through the billing process. The successful candidate will have excellent communication skills, the ability to prioritize urgent requests, and have a team-oriented, can–do creative attitude.
What You’ll Do:
- Act as a point of contact and resource for renewals related inquiries
- Process renewal orders through CPQ – includes ensuring all orders adhere to Sitecore booking guidelines and are accurately entered into the system for processing
- Proactively engage and interact with Sales team for timely processing of renewals as and when required
- Once orders are complete, you will ensure fulfilment of orders through timely delivery of license keys to the customer in case of subscription renewals with add-ons
- Manage customer data in accounting system
- Send sales estimates to secure a customer PO
- Manage customer billing, invoice corrections, credit memos, invoice submission
- Maintain a reliable billing process and controls to ensure orders are billed on time and invoices are error-free
- Ensure that SLAs are adhered to for processing and billing of all orders, address queries/issues promptly and ensure resolution in a timely manner
- Investigate, resolve and manage customer queries promptly
- Consistently document all billing correspondence in NetSuite and create reports to assist in collection efforts
- Provide customers Company related information as requested (Vendor form, W9 form, proof of insurance, etc.)
- Portal management: Establish new customer relationship/profile on portals and maintain existing supplier platforms
- Other duties and projects as assigned by manager
What You Need to Succeed:
- 2+ years’ experience in order management, sales operations, logistics, or similar function focused on billing and order processing
- Experience managing accounts receivable within NetSuite and Salesforce or the ability to quickly learn
- Knowledge of global regulations
- Strong written English and verbal communication
- Excellent time management skills with the ability to prioritize urgent tasks and maintain quality under time constraints
- Able to adapt to frequent changes in the processing of daily work
- Willing to work additional hours to accommodate global needs during peak periods (e.g., the last couple days of the month, especially quarter ends)
- Proficiency in Microsoft Office tools (Excel and Word)
- Maintain focus and positive attitude during high volume of work while multi-tasking with changing priorities
Additional Skills That Could Set You Apart:
- Good analytical, deduction and problem-solving skills
- Bachelor’s degree or equivalent combination of education and experience
- Experience working in a global organization,
- Strong attention to detail and thoroughness
- Previous experience with vendor portal management (Ariba, Coupa, etc.), Salesforce, Netsuite and Order Management Software
- Ability to learn new things quickly
We believe that coming together as a community, in person, is important to innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working (our own amazing spaces or those of our partners and customers) to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.
