Billing Analyst

Role OVO-View

Team: Energy Operations

Salary banding:  £36K-£43K

Experience: Mid-level

Working pattern: Full-Time

Reporting to: Sophie Cumming - Senior Industry Analyst

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Agile, expansive, insight

Top 3 qualities for this role: Attention to detail,  Proactive, Curious

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

This role sits within the Analytics team within Energy Operations, who focuses on supporting our Operational teams to recover Settlement and Billing costs whilst using data to drive performance.

The purpose of this space within Energy Ops is to utilise data to understand our performance, highlight areas to focus on, as well as building processes to drive fixes. You will support in maintaining a backlog of work, and prioritising areas dependent on the demands of stakeholders.

This role in a nutshell:

You will work with a team of motivated analysts whose goal is to interrogate our data and generate insight, driving the department’s tactical decisions and striving to improve the customer journey. You will be dedicated to producing best in class data, confidently relaying this to stakeholders and supporting our Operational teams. 

Your key outcomes will be:

• Have a fundamental understanding of the principles of Agile and lean development
• Working with multiple data sources including cloud data-lakes as well as function specific databases, combining analytical and business knowledge to deliver actionable insight
• Develop and implement user friendly reports which support performance analysis & decision making
• Commercial modelling, creating cost/benefit analysis of proposed actions and outcomes based on a consistent value model
• Design and deliver robust automated processes which ingest third party data for commercial or operational use
• Devising processes and systems which allow for better self serve data access, leading to higher data management maturity and more opportunities for automation and innovation Promote ethical best practices in the way all data is used and processed, always ensuring compliance and security is placed first.
• Communicate conclusions drawn from, and implications of results from statistical and performance analyses to a wide range of stakeholders, guiding them to make an informed decision on a certain course of action
• Sharing and presenting key insights to the stakeholders through storytelling and visualisation techniques Turning teams’ goals and hypotheses into well defined data analysis tasks and elaborate upon the Key Performance Metrics

You’ll be a successful Industry Analyst at OVO if you…

• 1+ years in a similar data or analytical role.
• Strong knowledge of key data analysis tools and version control  including BigQuery, Dataform, GitHub & Tableau
• Can confidently build and present meaningful data visualisations using Tableau or Looker
• Can interpret graphical representations of data and make recommendations Statistical knowledge including sampling, significance, hypothesis testing and basic probability theory
• Highly numerate & analytical, able to delve into the detail but understand the strategic view
• Able to document and version control your work so others can pick it up and build on it
• Proven ability to engage productively with internal and external stakeholders Adaptable to change with experience working in a fast-paced, ambitious, customer focused environment
• Excellent presentation and communication skills - able to articulate results clearly and concisely to stakeholders.

Let’s talk about what’s in it for you

We’ll pay you between £X and £Y, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 
For your home Get up to £400 towards any OVO Energy plan , plus personal carbon offsetting and great discounts on smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..