Bill Processing Manager, AP

The opportunity:

Flexport is experiencing massive growth with 2,500+ Flexporters across 17 global offices and warehouses. And we’re just getting started. Flexport is looking for a Bill Processing Manager with revenue growing at breakneck speed. You’ll be responsible for managing a team that processes Flexport vendor bills, audit bills for accuracy, disputing with vendors, or sending for payment. You'll be working cross-functionally to identify areas of opportunity regarding our vendor/client billing practices and continually look for ways to improve our processing and audit process.

You will: 

• Do whatever it takes to help our vendors and customers to resolve billing-related questions and problems.
• Respond to billing escalations for account management, vendors, and internal departments.
• Build efficient processes for our Ocean, Trucking, Partners, and Air vendor bills check, ensuring accuracy through review and audits, and managing our dispute process.
• Provide leadership and direction to a high-performance team, including hiring, training, and leading.
• Collaborate with management to ensure a standardized experience for internal and external clients.
• Provide tasks and responsibilities for team members.Manage team's KPIs, workload, and performance management.
• Facilitate one one-on-ones with the team on a regular cadence.
• Responsible for internal and external stakeholder management.
• Drive analytics creating visibility and feedback loops.
• Continuous improvement - ongoing review of processes, quickly adapting to new information, and adjusting to organizational impacts.

You should have: 

• BA/BS degree with 8+ years of relevant work experience.
• Experience and Knowledge of the freight forwarding industry.
• Knowledge of Ocean, Trucking, Air, and Partner contracts is a plus.
• Leadership experience, whether through direct management, mentorship, or projects, is required.
• Ability to create innovative and creative ways to drive performanceAble to coach employees to achieve results;
• needs to be able to have patience in seeing the success of your employees.
• Excellent communication, interpersonal, and organizational skills.
• SQL knowledge and experience.
• Next-level attention to detail and follow-through.
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

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