Bilingual Portuguese - Spanish Customer Service & Technical Support Advisor

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420.000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

We are looking for a Bilingual Portuguese -Spanish Customer Service & Technical Support Advisor for one of the world's leading players in small domestic appliances associated with the world of coffee, the kitchen, air conditioning, and home care.

Purpose of the role

We would like to have experts to become ambassadors of our brands in the coffee and culinary world according to our Client reputation and status.

We would like our experts to provide 360 º support to all our brands in presales and aftersales scenarios, (including physical stores and e commerce), basic technical support for troubleshooting and backoffice tasks.

Requirements

• Spoken and written communication in Portuguese and Spanish
• Advanced level of English desirable
• Listening and understanding capacity

• Empathy (Understanding others)
• Customer focus
• Problem solving and Technical learning
• Integrity and trust

• Conflict management

Desirable experience

• Digital (User level)/ e-commerce user.
• Cross-Selling Up-Selling.
• Social Media User
• A plus if they have previous experiences in services in store attending consumer´s on these product categories

Benefits

• Part-time 35h/week, rotating shifts from Monday to Saturday.
• Permanent contract.
• Salary: 15.280,53€ gross/year.
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).
• Individual career plans with the potential to grow within the company, our team is continuously expanding and new opportunities are open often.
• Excellent work environment and team building activities in a dynamic and international environment.