Are you bilingual in French and English? Do you live in Ottawa? Are you looking for a meaningful career where you can make a difference every day? If so, we have the perfect opportunity for you! We’re looking for Bilingual Contact Centre Agents for a government-adjacent organization in the heart of Ottawa. You’ll support customers over the phone, email, chat, and even video calls, providing guidance and solutions during challenging times. Position Details

Salary: $20.50/hour

Schedule: Monday to Friday, available between 8:00 AM - 8:00 PM

Training Hours: 8:00 AM - 4:00 PM for the first month

Contract Type: Full-time, temporary with potential for permanency

Location: West Downtown Ottawa. Easily accessible by public transit (paid parking available)

Responsibilities

Be the first point of contact for clients, offering calm and supportive assistance

Answer calls, emails, chats, and video calls

Provide helpful advice and solutions based on company policies

Ensure every customer feels heard and valued

Keep accurate records using CRM tools

Qualifications

Fluent in French and English (this is a must!)

Call center or customer service experience is a big plus

Strong communication skills and a knack for problem-solving

Ability to multitask and manage your time effectively

Must be eligible to obtain government security clearance (5 years living in Canada)