Bilingual Customer Service Representative

Bilingual Customer Service Representative

At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation and professional development. Our team is supportive, engaged and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as a Bilingual Customer Service Representative and contribute your expertise in a role where your impact truly matters!

As a Bilingual Customer Service Representative, you will be the first point of contact for residents seeking information and assistance with essential city services. You will directly contribute to the smooth operation of our vibrant community by ensuring residents receive accurate and timely support.

What You’ll Do:

• Assist residents by providing information and resolving inquiries related to non-emergency municipal services.
• Handle service requests for public works, sanitation, code enforcement, and other essential city services.
• Accurately log and track service requests to ensure timely resolutions.
• Collaborate with city departments to address and resolve community concerns.
• Maintain a high level of professionalism and provide excellent customer service in every interaction.

What We’re Looking For:

• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Excellent problem-solving skills and attention to detail.
• Proficiency with computer systems and software applications.
• Bilingual in English and Spanish

Why Join Us?

• Extensive Training: We set you up for success with comprehensive training.

• Growth Opportunities: Build a rewarding career in a collaborative and supportive environment.
• Make a Difference: Your work will directly benefit the El Paso community.

Requirements

• High School Diploma or equivalent
• At least 1 year of experience of in a call center or 2 years customer service experience
• Must be a U.S. Citizen
• Fluent in English and Spanish is required (read, write, and speak).

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (PTO & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• In-house gym
• $14.00 per hour