Our Company: ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.
The Bilingual Associate helps clients using ISN's new subsidiary product, Transparency-One, to map and manage their extended global supply chain by connecting suppliers with Transparency-One's networking platform. In English and Mandarin, you will assist suppliers with creating their accounts, sharing their information and using the Transparency-One platform. You will proactively engage with suppliers to share best practices, assist with client requests, and enhance supplier relationships with their clients.
Primary Duties & Responsibilities
- Contact pre-qualified suppliers to convince them to commit to the transparency approach
- Collect subscription fees or renewals
- Complete support for suppliers by recording data on the Transparency-One platform and the CRM
- Provide customer support in the use of the platform's functionalities
- Assist Project Managers for the analysis of data collected on the platform and the monitoring of project progress
- Proactively service and support Transparency-One clients
- Conduct training on products via phone, web based and face-to-face meetings
- Participate in the implementation of sales and marketing projects
- Proactively analyze customer service processes and bring forth ideas for continuous improvement
- Research and develop various resources and reference documents for clients
Requirements
- Bachelor’s degree from an accredited university and/or equivalent work experience
- Bilingual (written and verbal) in English and Mandarin preferred
Knowledge and Skills
- Previous customer service experience
- Proficient computer skills in programs including, but not limited to, Word, Excel, PowerPoint, Internet and e-mail applications
- Demonstrated personal initiative
- Proficient presentation skills
- Solid analytical and problem solving ability
- Desire to assume increasing levels of leadership responsibility
- Ability to work on multiple tasks simultaneously
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to work well in a fast-paced environment
ISN AUS Benefits*
- Up to $400 AUD reimbursement for office parking or public transportation
- Monthly cell phone reimbursement
- 100% company-paid supplemental health insurance premiums for employees and dependents
- Long-Term & Short-Term Disability Coverage
- Hybrid working schedule with lunch provided on in-office days
- Domestic and international travel opportunities
- 11% superannuation contribution
- Time Off & Paid Holidays
- 4 weeks of annual leave per year of service
- 10 days of personal leave per 12 months
- 12 paid holidays
- Team-building activities and events, including quarterly kick-off meetings and community volunteer day
- Matching charitable gift program
- Employee assistance program
- Professional development & training opportunities
- Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
- Business casual, jeans allowed
*All benefits are subject to change with notice to the employee
Employees must be within a commutable distance to our local office and be willing to come into the office for required trainings, events, team activities, and meetings.
ISN does not provide work visa sponsorship for this position. Applicants for employment must possess work authorization/right to work without the need for sponsorship by the employer now or in the future.
