Our Company: ISN was established in 2001 and is a global leader in contractor and supplier management. We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.
ISN is looking for bilingual German & English-speaking candidates who want to use their skills to support international customers!
The Customer Service Associate is a full-time position dedicated to providing best in class customer service to ISN’s contractor customer base, as well as assisting with internal administrative functions of the Customer Service Team. The Customer Service Associate serves as the driver of quality for customer inquiries and support, customer workflows, and day-to-day processes within Contractor Development. It requires that one be a self-starter, able to work as part of a team and willing to assist with all of the day-to-day operations inherent to a rapidly growing organization.
Duties and Responsibilities:
- Proactively service and support ISNetworld contractor/supplier clients
- Conduct training on ISN products via phone, web based and face-to-face meetings
- Participate in the implementation of sales and marketing projects
- Field incoming calls, handle contractor customer inquiries and troubleshoot problems
- Assist with CRM and ISNetworld testing
- Handle client account management functions, including invoicing and collections
- Proactively analyze customer service processes and bring forth ideas for continuous improvement
- Research and develop various resources and reference documents for clients
Requirements
- Bachelor’s degree from an accredited university and/or equivalent work experience
- Fluency in English and German
- Proficient computer skills in programs including, but not limited to, Word, Excel, PowerPoint, Internet and e-mail applications
- Desire to work with people and consistently engage in verbal interaction over the phone
- Ability to patiently de-escalate calls through critical thinking and soft skills
- Solid problem solving ability
- Demonstrated personal initiative
- Excellent customer service orientation
- Ability to work on multiple tasks simultaneously
- Excellent verbal and written communication skills
ISN UK Benefits*
- 100% company-paid monthly insurance premiums for employees and dependents
- Medical, Dental, Vision, and Life Insurance
- 4% pension scheme matching
- Long-Term & Short-Term Disability Coverage
- Holiday & Time Off
- 27 paid personal holidays (pro-rated first year)
- 12 paid holidays
- Monthly cell phone reimbursement
- Monthly reimbursement for Oyster card
- Team-building activities and events, including quarterly kick-off meetings and community volunteer day
- Matching charitable gift program
- Professional development & training opportunities
- Wellness Program: Focuses on community, financial, mental, nutrition, physical and social health
- Business casual, jeans allowed
*All benefits are subject to change with notice to the employee
Employees must be within a commutable distance of our London office and be willing to come into the office for required trainings, events, team activities, and meetings.
