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About The Role:
Audio Operations Specialists understand and interpret crediting policies and procedures to properly assign listening credit from audio diaries.
Responsibilities:
• Assign listening credit to diary entries not automatically credited by the system
• Understand and interpret a complex set of business rules and procedures to appropriately assign credit
• Utilize Radio Station Information (RSI) and/or other data tables to assign entry credit
• Review diary keeper entries and/or diary images to assign appropriate and consistent credit within a sampling unit for a survey and phase.
• Input information into the Diary Processing & Crediting (DPC) application
• Manage assigned workload and adapt to reprioritization as necessary
• Adhere to quality and productivity goals
• Maintain files and reports
• Adhere to policy guidelines to determine the acceptability of data conditions present in inputs and outputs of the production system/process.
• Understand the crediting process and workflow
• Assist with special projects as needed to meet critical operations and/or client concerns.
Requirements/Qualifications:
• Bilingual, fluent in both English and Spanish.
• High School degree required.
• 3 years experience in a production or related environment
• Proficient in a Windows-based environment
• Proficient in Microsoft Office, the Google Suite of tools, and internet research including use of various search engines
• Exhibits excellent analytical, research, and decision-making skills
• Ability to track complex processes that are in various stages of production
• Ability to work in a fast-paced production environment and meet tight delivery deadlines, while maintaining a high-quality level
• Excellent verbal and written communication skills
• Ability to communicate, interact, and work in a team environment
• Must have a stable internet connection and the ability to work from home in a quiet setting
• Must live in the Mexico City surrounding area with the ability to commute to the office for orientation & onboarding.
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ABOUT NIELSEN
By connecting clients to audiences, we fuel the media industry with the most accurate understanding of what people listen to and watch. To discover what audiences love, we measure across all channels and platforms—from podcasts to streaming TV to social media. And when companies and advertisers are truly connected to their audiences, they can see the most important opportunities and accelerate growth.
Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas, and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and act. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!
