Civica UK Ltd is hiring a

Benefits, Reward and Operations Specialist

London, United Kingdom
Full-Time

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Department & Position Overview: 

The Benefits and Reward Operations Specialist will be responsible for managing and optimizing Civica's benefits and reward programs, ensuring they are competitive, compliant, and effectively support the company's goals. This role requires a detail-oriented and analytical professional with deep expertise in benefits and reward operations, strong communication skills, and a passion for enhancing employee experience. 

Key Responsibilities: 

    • Benefits Administration: Manage the day-to-day operations of all employee benefits programs
    • Manage employee claims through the process, liaising with vendorsPHI, Critical Illness and Life Assurance claims.
    • Reward Programs: Administer and optimize reward and recognition programs, ensuring they are aligned with company objectives and effectively motivate and engage employees
    • Job architecture: Lead the rollout of the job architecture including mapping, levelling and educating the business.
    • Compliance: Ensure all benefits and reward programs comply with relevant laws and regulations. Stay updated on changes in legislation and industry standards to ensure ongoing compliance.
    • Vendor Management: Collaborate with external benefits providers and vendors to manage contracts including renewals, resolve issues, and ensure the delivery of high-quality services to employees.
    • Employee Communication: Develop and deliver clear, concise, and engaging communications about benefits and reward programs to employees. Provide support and guidance to employees regarding their benefits and reward options.
    • Data and Reporting: Maintain accurate records of benefits and reward program participation and costs. Analyze data to identify trends, measure program effectiveness, and provide insights to senior management.
    • Process Improvement: Identify and implement process improvements to enhance the efficiency and effectiveness of benefits and reward operations.
    • Annual Enrollment: Coordinate and manage the annual benefits enrollment process, including developing communication materials, conducting informational sessions, and assisting employees with their selections.
    • Benchmarking: Conduct regular benchmarking studies to ensure Civica’s benefits and reward programs remain competitive within the industry. Knowledge of Radford and WTW global grading

Requirements

  • Minimum of 5+ years of experience in benefits and reward administration or a related HR role.
  • Proven experience in managing benefits and reward programs. 
  • Customer-focused with a high level of empathy and understanding. 
  • Passionate about enhancing employee experience through effective benefits and reward programs. 
  • Strong knowledge of benefits administration and reward program best practices. 
  • Excellent communication and interpersonal skills, with the ability to effectively explain complex information to employees. 
  • Strong analytical skills with the ability to leverage data for decision-making. 
  • Proficiency in using HR information systems (HRIS) and Microsoft Office Suite. 

Benefits

Life at Civica: Life at Civica is fun and flexible. We have the following benefits that make us – one of the top employers of choice and a great place to work.

 

Civica Foundation | Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.

 

Civica Culture | Work life balance and Blended working: Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.

 

Learning and Development | Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging & fun way!

 

Benefits

  • Employee Wellbeing: Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. We are available for support when you need it most and actively encourage our people to reach out to us.
  • Generous Leave Policy: Civica allows you to take time off from work with generous leave benefits
  • Rewards and Recognition: We recognise and appreciate our colleagues for their contribution by monetary/non-monetary recognitions and rewards.
  • Tenure Milestone Recognition: We value and recognise the years of service of our people.
  • Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions, and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community.

 

Civica Accolades:

  • ‘Investors in People’ – Gold: We prioritise the development of our colleagues to match their ambition.
  • Great Place to Work: We are dedicated to creating an outstanding employee experience.
  • Financial Times - Diversity Leader 2023: We’re committed to maintaining an inclusive and supportive culture.
  • Australian Business Awards – Employer of choice
  • Top rated employer – Glassdoor: Our average length of service is 9 years.
  • Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.
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