Benefits Program Manager - Latin America Region

This role is also responsible for leading integrated communication efforts across the full spectrum of Visa’s LAC region benefit programs, collaborating closely with other program managers and internal and external communication partners.  Specific responsibilities include ongoing updates to the on-line benefits portal, annual benefit policy renewals, coordinating on-site events and managing relationships with internal and external communication partners. Specific programs may vary but may include medical plan management, dental plan management, vision plan management, mental health plan management, plan compliance, education assistance, and various programs in support of Visa’s diversity and inclusion strategy.

Primary Responsibilities:

• On-going management of benefit programs, including utilization review, tracking actual spend vs. budget, ongoing program communications, resolution of escalated issues, and vendor management.
• Continuously evaluate benefit programs and develop proposals for enhancements and working with leadership on the strategy and design as well and exploring ways to improve the operational efficiency.
• Create reporting and measurement strategy and materials for leadership reporting. Brings (or finds) insights on utilization and data.
• Keep current with industry trends and areas of importance in the benefits arena, researching trends, best practices, and cost and financial impact and presenting recommendations and new ideas.
• Lead program enhancement initiatives - develop project plans, collaborate with stakeholders, develop communications, and manage on-time deliverables.
• Management of Visa’s plans renewals.
• Management of Visa’s LAC Region online benefits portal to ensure content is continuously updated. 
• Organize onsite benefits events in major LAC locations.
• Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines.
• Coordinate internal resources to accomplish strategic objectives.
• Proactively identify operational opportunities and implement recommendations to increase service quality and efficiency.
• Perform ongoing proactive operational reviews.
• Provide leadership and communication, responsible for escalating to department management when issues arise that might jeopardize problem resolution.
• Develop communication materials that tell the complete story of Visa’s LAC benefits, working closely with other benefit program managers and corporate communications. 
• Work effectively with internal resources including employee relations, People Team shared services, legal, finance, sourcing, and payroll and on a number of issues, including escalated employee issues and compliance with company policies and legal requirements.
• Responsible for benefit plan compliance, including federal, state, and local requirements and supporting internal and external audits.
• Develop and conduct benefit plan training for People Teams.
• Respond to escalated employee issues.

Key Competencies for Success in the Role:

Relationship Building and Influencing: Demonstrated ability to build relationships by establishing mutual respect, credibility, and trust, while also able to relate to employees at all organizational levels. Influences through expertise, data, respect, integrity, and persuasion.

Results Oriented: Energetic, resourceful, with strong service orientation and positive can-do attitude. Fully committed to the job and to deliver outstanding work. Never satisfied with status-quo, continually striving for excellence. Enjoys working hands-on.

Agility: Role model agile and adaptive mindset. Quick study, able to handle complex matters, with multiple initiatives going on simultaneously. Able to deal effectively with strategic issues, as well as tactical operational details. Able to quickly pivot and re-prioritize in a fast paced, rapidly changing environment. The ability to manage in a highly complex and often ambiguous environment.

Values and Leadership: Demonstrates alignment to Visa's Leadership Principles (Lead Courageously, Obsess about Customers, Collaborate as One Visa, Execute with Excellence.  Highly ethical and can be trusted to do only the right thing for the employees, shareholders, and others. Follows a balanced approach without compromising integrity.

Change Agent: Ability to formulate and implement change management plans. Knowledgeable about when and how to introduce change, in such a way that it is broadly accepted and institutionalized. Comfortable designing for the future, while managing day-to-day delivery. Able to anticipate risks and propose practical plans to mitigate them. Appreciates the Benefits function’s impact and how Benefits is an integral part of the company's business strategy.

Data driven mindset: Ability to identify trends and extrapolate insights from program data and using this information to make informed decisions and recommendations to leadership.

Communication:  Excellent verbal and written communication skills. Operates and communicates in a transparent fashion. Perceptive and intuitive nature with ability to translate observations into feedback and coaching.  Must be adept at storytelling and use of PowerPoint and data to do so.

Execution and Decision Making:  Outcome orientated and able to act decisively and deliver. Ability to leverage strong judgment to make effective and balanced decisions. Comfortable with analyzing data for the use in decision making and to inform actions. Must be adept at using Excel.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week with a general guidepost of being in the office 50% or more of the time based on business needs.

• Bachelor’s degree in human resources or related field of study
• Five+ years Benefits Program Manager experience in LATAM Region, particularly in policy renewals and negotiation and strategic approach to benefit delivery in the region
• Fluent in English. Portuguese a plus
• Knowledge of benefit funding, budgeting, tracking, analysis, and reconciliation
• Proficiency with TEAMs, Word, Excel and PowerPoint
• Proficiency with benefits administration systems and Workday
• Strong project management, innovation, and critical thinker with strong analytical as well as problem solving capabilities
• Results oriented, with a high degree of flexibility, attention to detail and ability to deal with ambiguity
• Strong written, verbal, and problem-solving skills
• Self-starter with ability to work independently and perform at optimum levels with can-do flexible positive attitude
• Excellent partnership skills, building rapport and driving results through accountability in an agile environment

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.