Benefits Associate, HR Operations

AT A GLANCE

RVO Health is seeking a talented and motivated HR Operations Benefits Associate to research, analyze, and administer healthcare plans and wellness programs, from medical and dental benefits to disability and family leave including total rewards program, discounts, perks, and retirement plans.  This new role will be a key member of the HR Operations team and will support implementation of benefits structures aligned to the organizational strategies and ensure that our benefit packages enable us to attract and retain diverse talent across all locations. This is a cross-functional role that requires close collaboration with other members of the Human Capital and HR Operations team, as well as close alignment with Legal and Finance. 

Note:   To prioritize togetherness, culture, and accountability, RVO Health operates on an in-office work schedule. We expect employees to work from our {Charlotte} office Tuesday, Wednesday and Thursday each week. You are welcome to work remotely Mondays and Fridays if you wish. 

What You’ll Do

• Act as subject matter expert for employee questions on health, welfare, wellness, leaves policies, programs and retirement programs. 
• Ensure the accuracy of all benefits enrollments  
• Assist with the open enrollment process, including assisting with communication materials and coordination of meetings. 
• Advise employees, answer questions, and enroll staff in benefit programs 
• Process various paperwork, especially regarding disability, FMLA absences, and employee life status changes 
• Appeal decisions made by insurance companies, resolve disputes, and solve problems with benefits and compensation programs 
• Perform quality checks of benefits-related data including monitoring and resolving file discrepancies 
• Support HRBP’s and staff in handling highly confidential issues and escalated inquiries to provide clear resolution and minimize legal risk 
• Review monthly billings and invoices from vendors for accuracy and ensure timely payment. 
• Assist with reviewing and monitoring plans and programs to ensure compliance with applicable laws and regulations. 
• Assist HR team with administering, processing and maintaining leaves in accordance with FMLA, LOA, Military Leave 

What We’re Looking For

• 4+ years’ Benefits Administration experience 
• Expert understanding of self-insured and fully insured Health and Welfare Benefit Plans, Ancillary, Retirement Plans, and the accompanying laws and regulations associated with each 
• Knowledge of national health care policies, HIPAA, FMLA, ERISA and associated reporting requirements 
• Demonstrated success in supporting diverse teams in a fast-paced, agile business environment 
• Excellent verbal and written communication skills and ability to write or speak about complicated benefit issues in small and large groups 
• Strong attention to detail, organization and the highest standards for accuracy and precision 
• Ability to strike a balance between project and program management and day to day execution and prioritize in a rapidly changing environment 
• Experience with ADP Workforce Now and similar HRIS software a plus 
• Experience administering benefits internationally a plus 

  We are seeking an individual who demonstrates a high level of empathy and possesses the ability to genuinely connect with employees, understanding and relating to them in any situation they may be facing.

Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.

• Starting Salary: $52,000 - $62,000
  *Note actual salary is based on geographic location, qualifications and experience
• Access to a Free Udemy for Business subscription—thousands of hours of learning content on hundreds of different subjects at your fingertips
• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Pharmacy Benefits
• Income Protection Plans
• Pet Services Plans
• Mental Health Support
• Wellness Coaching
• HSA- Health Savings Account
• Commuter Benefits
• Gym & Fitness Center Discount Program

Who We Are: 

Founded in 2022, RVO Health is a new healthcare platform of digital media brands, services and technologies focused on building relationships with people throughout their health & wellness journey. We meet people where they are in their personal health journeys and connect them with both the information and the care they need. RVO Health was created by joining teams from both Red Ventures and UnitedHealth Group’s Optum Health. Together we’re focused on delivering on our vision of a stronger and healthier world. 

RVO Health is comprised of Healthline Media (Healthline, Medical News Today, Psych Central, Greatist and Bezzy), Healthgrades, FindCare and PlateJoy; Optum Perks, Optum Store and the virtual coaching platforms Real Appeal, Wellness Coaching, and QuitForLife. 

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program. 

RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person's merit and qualifications.  

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected].

We do not provide visa sponsorship for this role at this time.