Bell Attendant, The Romanos, a Luxury Collection Resort (2025)

Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.

Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.

W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.

The The Romanos, a Luxury Collection Resort, is seeking a Bell Attendant to make an impact on this job. The successful candidate is primarily responsible for welcoming all guests to the hotel as well as bidding them farewell. The Bell Attendant escorts guests to and from their accommodations, orienting them with the features of the property and their accommodations, assisting the guest in any way to make them feel more comfortable and welcome to the hotel.

Responsibilities

• Welcome guests as per brand standards and direct them to Reception area.
• Load and unload luggage from vehicles and deliver it to rooms. Offer valet services.
• Ensure guests’ luggage security in his care and safely store them and provide guest with a receipt.
• Answer guest questions; escalate guest issues to a supervisor.
• Be aware of daily functions, events, VIP and group arrivals.
• Escort guests to rooms; provide all necessary room information.
• Report any issues from guests, groups, as well as technical issues spotted around the resort.
• Ensure that all equipment is well maintained & in good operational condition.
• Actively promote the online reputation of the hotel by encouraging guests to post reviews on social media.
• Transfer guests with golf buggy within the resort upon request.
• Follow all H&S rules, hotel policies, SOPs, and Brand Standards at all times.
• Attend all trainings and seminars provided by the company and continuously remain updated for all trends and market news

Requirements

• High school Diploma
• 1 year of experience preferred
• Excellent knowledge of Opera PMS / MS Office is preferred

• Excellent knowledge of Marriott platforms is considered an asset
• Excellent knowledge of English & local language. Additional language is considered an asset
• Excellent knowledge of Marriott Bonvoy loyalty program is considered is considered an asset

Benefits

• Competitive compensation package
• On going training opportunities
• Accommodation in the vicinity of Navarino Dunes (for non Messinians)
• Meals within the premises
• Private Medical Plan
• Use of Navarino Dunes Facilities, according to the relevant policies