In the United States, one in five adults experience a mental health illness and over 12 million people have thoughts of suicide. Mental health crises can be some of the most difficult times in a person’s life, and over 17 million people seeking behavioral health care experience a delay in accessing care. Willow Health is on a mission to significantly improve this experience by expanding affordable access to high-quality, evidence-based intensive behavioral health care.
In order to make this mission a reality, we are built a virtual crisis care program that provides personalized, recovery-oriented care for people experiencing behavioral health crises. Willow Health offers patients immediate access to evidence-based virtual crisis psychotherapy, medication management, certified peer coaching, care management, and around the clock crisis coverage, while working to connect patients to the most appropriate next level of care.
As the Behavioral Health Revenue Cycle Manager, you will be responsible for overseeing and managing the entire medical billing process for Willow Behavioral Health]. This role involves leading a team of billing professionals, ensuring accurate and timely submission of claims, optimizing revenue cycle management, and maintaining compliance with relevant healthcare regulations.
Key Responsibilities
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Billing Operations Management: Oversee the daily operations of the medical billing department. Manage and lead a team of billing specialists, providing guidance and support as needed. Implement and maintain effective billing processes to ensure accuracy and efficiency.
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Revenue Cycle Optimization: Develop and implement strategies to optimize the revenue cycle, from patient registration to claim submission and payment posting. Identify and address areas of improvement to maximize reimbursement and minimize billing errors.
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Claims Processing: Ensure accurate and timely submission of medical claims to insurance companies and government payers. Monitor claim denials, work on resolution, and appeal denied claims as necessary.
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Compliance: Stay current with changes in healthcare regulations and billing guidelines. Implement and enforce policies and procedures to ensure compliance with all relevant laws and regulations.
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Reporting and Analysis: Generate regular reports on key billing metrics, analyze trends, and provide recommendations for improvement. Collaborate with finance and executive teams to communicate financial performance related to billing activities.
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Team Development: Recruit, train, and mentor billing staff to ensure a high level of competency and professionalism. Conduct performance evaluations and provide ongoing feedback to foster professional growth.
Qualifications
- Bachelor's degree in Healthcare Administration, Business, or related field.
- Minimum of 3 years of experience in medical billing, with a focus on behavioral health services.
- In-depth knowledge of healthcare billing processes, coding, and reimbursement methodologies.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficient in the use of billing software and electronic health record (EHR) systems
Willow is an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
