AYANA Resort Bali is seeking a dynamic and experienced Banquet Manager to join our esteemed Food & Beverage team.
The ideal candidate will oversee all aspects of banquet operations, ensure the highest standards of service, and maintain AYANA Resort Bali's excellent reputation. The Banquet Manager will coordinate with various departments to ensure seamless execution of events, from small intimate gatherings to large corporate functions.
Responsibilities:
- Supervise and manage all banquet events within the resort, while guaranteeing optimal customer service and satisfaction
- Prepare and manage the banquet department budget as well as monitor expenses and implement cost-saving measures without compromising quality
- Ensure compliance with health and safety regulations
- Regularly review and update banquet procedures and service standards
- Ensure that all banquet operations run smoothly and efficiently while inspecting F&B quality during events
- Manage, train, and lead banquet staff members in delivering excellent customer service while following SOPs
- Manage inventory and stock control related to equipment and supplies needed for banquet-related events
- Create and maintain a positive, enthusiastic working environment that heightens morale and productivity of the team
- Collaborate with other department managers and clients to schedule and ensure flawless execution of various events, including weddings, corporate events, private parties, etc.
- Establish strong relationships with clients and take into consideration customer feedback when planning future events
Requirements
- Minimum of 3 years of relevant work experience in banquet management or a similar role in a luxury hotel or resort
- Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred
- Excellent verbal and written communication skills in both English and Bahasa Indonesia
- Demonstrated experience in managing and training a team of staff members in a fast-paced and dynamic environment
- Proficient with computer programs for creating spreadsheets and documents such as MS Office and Google Suite
- Problem-solving skills to effectively resolve issues related to all aspects of banquet operations
- Ability to work flexible hours, including evenings, weekends, and holidays
