- Troubleshoot and resolve technical issues related to our smart locker systems
- Work closely with the Field Maintenance Manager and technicians to escalate and resolve complex issues
- Document technical issues and resolutions in the internal knowledge base
- Collaborate with internal teams to improve products based on customer feedback
- Troubleshoot platform-related issues;
- Use logging and troubleshooting tools to identify performance bottlenecks and perform root-cause analysis.
- Bridge with R&D issues and defect priorities to be a part of our product’s continuous improvement process.
- Proficiency in at least 1 database (Oracle, Sybase, SQL Server);
- -Basic knowledge of PowerShell Scripts;
- Ticket Tools;
- English;
- French
The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.
