- Response, restoration, and resolution of technical issues on customers
- Ensure that the customer issues are restored in a timely manner according to the specified SLAs
- Ensure every customer reported issue is properly documented
- Ticketing systems for tracking purposes and learning opportunities
- Measure and act upon the service metrics, thresholds, and key performance indicators used to govern the ticket resolution process
- Use and apply Technical Support processes, policies & tools documentation and contribute to their continuous improvement
- Direct involvement with the customer success, product, and engineering teams
- Technical background in Network Systems, IT, Electrical Engineering or related
- Knowledge of Linux/Windows
- Troubleshooting, ability to come up with efficient solutions for unordinary issues
- Ability to describe the details on technical issues in all their complexity when needed
- Knowledge of English (intermediate level)
- Knowledge of operating systems and complementary tools associated with the development, testing and IT solutions monitoring
- French
Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.
