We are looking for a proactive and driven Team Manager with a background in overseeing technical and operational teams within the financial services sector.
In this role, you will be a guiding force for our Bank Operations Specialists, actively collaborating with Yapily Engineering teams and Financial Institutions on tasks such as API gateway monitoring, incident management, licence management, and improving the quality of our Open Banking integrations. As a subject matter expert and function owner, your primary focus will be on maintaining seamless operations within a rapidly evolving landscape.
The ideal candidate will have strong collaborative skills, will be solutions-focused, and able to implement frameworks and operational procedures that facilitate effective Bank Operations management. Above all, we are seeking an inspirational leader capable of communicating effectively and promoting a results-driven culture.
Requirements
- Leading a team of Bank Operations specialists and managing day-to-day operational activities of the team
- Providing effective feedback, coaching, and supporting team members in their personal and professional development journeys
- Monitoring team progress to identify areas for improvement and required additional training
- Working with internal and external stakeholders to ensure appropriate API gateway performance and efficient issue resolution
- Analysing customers' and financial institutions' behaviour to ensure the best use of our APIs and identifying the areas of improvement
- Ensuring Yapily’s SLA (Service Level Agreements) targets with customers are upheld, identifying ways to improve our service delivery
- Working closely with Yapily’s Product teams on analysis and implementation of API improvements
- Building and maintaining relationships with external stakeholders from relevant financial institutions
Preferred experience
- Leadership experience and strong communication skills to effectively convey expectations, provide feedback, and resolve conflicts
- Excellent written and verbal communication skills in English
- Previous experience in a FinTech or API-first company
- Capacity to identify and address operational challenges in a fast-paced environment
- Proficiency in managing multiple projects simultaneously, prioritising tasks, and meeting deadlines
- Experience in using project management tools and methodologies to streamline workflows and ensure project success
- Familiarity with Open Banking APIs and related technologies
- Bachelor's degree in a relevant field (e.g., Computer Science, Finance, Business Administration) is preferred
Benefits
Whats on offer:
- 20 days holiday per annum
- A competitive salary in a rapidly growing scale-up (EUR 2666.66. - 3166.66 gross per month)
- We also offer an additional holiday day after 1 year of service, up to the value of 5 days over 5 years
- We're serious about work/life balance and operate hybrid working, giving you the flexibility to work from home, work from our amazing office space, or work abroad for up to 30 days per year ‘Nomad Working'
- Comprehensive Private Medical Insurance
- Mental health support through an award-winning provider
- £200 annual Learning and Personal Development budget
- Employee Referral Scheme which offers £1,000 per employee referral
- We have a monthly social budget to support getting together over food 🙂
- Dog-friendly office in the heart of Vilnius
Our Values
We obsess about quality
- Our customers have entrusted us with a critical function in a regulated industry...and we take that responsibility seriously. We always assume ownership and hold ourselves accountable.
We are curious
- Our innovation is powered by our collective growth mindset. We're lifelong learners who challenge assumptions, experiment, and iterate.
We act with integrity
- We're guided by our mission and earn and maintain trust by doing what's right, even when it's not easy.
We are do-ers
- We reject indifference and agility is our strength.
- We're motivated by challenges and biased toward action.
We problem-solve together
- We're diverse people in diverse places and we know the best solutions are born out of collaboration. We win, lose, and learn..
