Backoffice Agent

Let's start with the role

The Junior BKO Agent, is responsible for the support of the back office functions, aiming to provide the best customer experience.
Their responsibilities involve handling tasks that are essential for the smooth operation of the business - Providing support to the internal functions, tracking the current issues Involving specific areas to solve the problems.

• Respond to email and Jira tickets;
• Collaborate with internal stakeholders to ensure excellent customer support;
• Conduct investigation for detractors or passive;
• Brand reputation analysis;
• Participate Scrum Process;
• Monitor operational queues;
• Conduct investigation for detractors or passive;
• Highlight opportunities on process.
  
  

What you’ll bring

• Advanced communication skills;
• Active listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions and respond as appropriate;
• Written expression: the ability to communicate information and data in writing so others will understand;
• Service orientation: Actively looking for ways to help customers;
• Good skills in computer & MS Office / G Suite;
• Relevant working experience, such as prior customer service roles, is essential.
• Ability to work in shifts;
• Fluency in Spanish and a good command of English to communicate effectively.