To make sure our customers have an awesome experience, you'll be the mastermind behind:

• Reviewing customer documents to verify their identities.
• Evaluating risks associated with customer profiles and financial transactions.
• Monitoring ongoing transactions, including withdrawals, for unusual activity.
• Reporting suspicious transactions according to the escalation guidelines.
• Keeping precise and comprehensive records of document verification processes and customer data.
• Handling and sharing sensitive information securely and appropriately.

Here's what you will need in your toolkit:

• Minimum Language requirements: English (B2);
• 6 Months+ Relevant working experience in a back-office role will be considered an advantage;
• Attention to detail;
• Proactive and Customer-centric;
• Basic computer skills & MS Office / Google Suite proficiency;

What we offer:

• Long-term job security with a permanent contract.
• Additional health and life insurance coverage.
• Generous annual leave
• Food vouchers and paid breaks.
• Competitive salary and clear career progression.
• Cozy office in Sofia 
• World-class on-the-job training.

All your information will be kept confidential according to EEO guidelines.