B2B Relationships Manager

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2400 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland.

With the Greek office being one of the largest, hosting around 600 employees working from the center of Athens for the rest of the world.

Join us and start as B2B Relationships Manager in the Outsourcing & B2B team within Customer Services!

Position Summary

We are seeking a B2B Relationships Manager to play a key role in supporting our business to business (B2B) relationships. You will be responsible for building and maintaining positive relationships with strategic partners (Booking.com), identifying opportunities for business growth, resolving customer complaints and identifying trends that can improve performance or processes. The B2B Relationship Manager will play a crucial role in aligning business strategy and ensuring the provider’s resources are utilized efficiently to meet the needs of the business and deliver value. The successful candidate should work closely with other teams (internal as well as external) to boost performance and partner and customer satisfaction. 

It is also essential that a successful  B2B Relationships Manager will lead in alignment with the company’s strategy and values and make sure that information will be spread out to all necessary teams, partnerships & stakeholders.

This position reports to the Senior Manager, First Line |OUT & B2B| and is based in Athens. 

Responsibilities

• Be a point of contact for Booking.com CS related issues within the company.
• Support on maintaining strong relationships with existing B2B clients.
• Help promote and maintain a positive company image.
• Address client inquiries and ensuring customer satisfaction in a timely manner.
• Participate in cross-department or cross-company projects.
• Identify ad-hoc tech or industry issues & drive resolution.
• Use performance data in order to define our strategy & optimize our collaboration.
• Constantly monitor for improvements and  automations related to operating procedures and processes with key stakeholders (internal and external).
• Analyze reports (set up or ad hoc) and provide valuable insights.

Requirements

• Proven experience in a similar role for at least 1 year.
• Bachelor &/or Master’s degree in Business Administration, Economics, Marketing & Communications, or any other related field.
• Possess excellent communication, negotiation and problem-solving skills.
• Experience working with KPIs.
• Experience in analyzing data & producing reports.
• Excellent command of the English language.
• Ability to act proactively, take initiatives and demonstrate a can-do attitude focusing on producing high quality results within a fast-paced industry.
• High level of responsibility and integrity combined with eagerness to work in a multicultural, international environment subject to continuous changes.
• Customer-oriented mindset.
• Excellent working use of Excel, PowerPoint, Word (we use GDrive equivalents).

Benefits

Benefits

We are looking for people who would make the world smaller for travelers but want a bigger world of opportunities for themselves. With us you can enjoy:

• Health Benefits - Through partners, we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need.
• Monthly ticket restaurant card - to spend in one of the thousands affiliated restaurants, cafes, stores or supermarkets across Greece.
• Hybrid working environment - having the opportunity to work both remotely and at the office enabling you flexibility! #LI-Hybrid
• Office in the City – We sit on bright, large floors (over 4000㎡!) in central Athens. Just a short walk from the Ambelokipi Metro station.
• Team activities - We also like to schedule company/department/team activities and events outside the office space!
• Fun & Work - We have a relaxed work environment where you can enjoy free breakfast, beverages & fruits, playing ping pong or video games.

*If interested, please send your CV in English*

Diversity disclaimer: At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.