Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide is currently seeking a Facility Solutions Manager (FSM or Account Manager) to join our team!

Objective: The FSM is responsible for the business operations of an assigned client contracted service area. This position provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer request/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

Who Are We:

We are a management company in the building maintenance industry. We manage services on behalf of our building owners and property managers. If you are seeking an exciting career and are leader of people, City Wide offers you a unique opportunity to use your skill set to create the lifestyle and income doing exactly what you do today, but for yourself, rather than corporate America!

Essential Functions

• Client Relationship Management:
• Manage client retention, expansion, and diversification of City Wide building solutions/products.
• Negotiate agreements for additional services, including pricing, staffing, and logistics.
• Ensure excellent client satisfaction through consistent follow-ups and quality control inspections.
• Communicate client concerns effectively with contractors and leadership, resolving issues promptly.
• Contractor Management:
• Negotiate pricing and contract terms with contractors.
• Manage contractor agreements and compliance with service specifications.
• Develop and enforce client-specific service standards and ensure contractor performance.
• Replace contractors as needed to maintain service quality.
• Team Leadership & Coordination:
• Oversee assigned Night Manager and ensure correct execution of service strategies.
• Ensure adequate staffing to meet client service needs, both internally and externally.
• Operational Oversight:
• Monitor the procurement and supply of client materials and products.
• Manage and perform client inspections, utilizing CRM systems to add charges and schedule non-routine activities.
• Maintain up-to-date Client and Contractor documents, such as Exhibit A’s.
• Ensure all SDS sheets in janitor closets are complete, accurate, and properly labeled.
• Quality Control & Client Satisfaction:
• Conduct detailed quality control inspections at client sites and ensure consistent service delivery.
• Discuss client survey responses, addressing any complaints or service deficiencies with the Director of Operations, Night Managers, and Contractors.
• Develop and implement improvement plans for service deficiencies and monitor compliance.
• Financial & Administrative Support:
• Assist accounting in collecting past-due invoices and payment invoices for contractors as needed.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
• Participate in monthly IC paydays.

The City Wide team is committed to positively impacting the lives of everyone within the City Wide community of franchisees, clients, employees, contractors, and vendors. We believe everyone matters and being successful in life is not enough. We must also be significant!

Requirements

At City Wide Facility Solutions, we’re always looking for A-level talent. Imagine an organization where people wake up every morning inspired to grow, be excellent and make an impact. Our passionately engaged A-Team works collaboratively in a fast-paced culture that emphasizes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun!

City Wide of Columbus is looking for Account Managers (we call them Facility Solution Managers) to lead the execution of client engagement, retention, ascension and referral initiatives, resulting in raving, loyal advocates who become life-long partners. This is a six figure income opportunity, to include base salary and bonus/commission structure with OTE of $100k+!

What you will do...

• Serve as a focal point of contact for clients to ensure work performed satisfies company and client quality standards.
• Manage, expand, and diversify client relationships with an eye toward potential add-on sales opportunities.
• Be the voice of the client as you work with Independent Contractors, and crew members to meet/exceed client expectations.
• Lead the execution of company policies and procedures associated with client service levels.

You are the Superstar we are looking for if you...

• Have a passion for building strong client relationships and creating an exceptional customer experience.
• Are a self-starter and confident in your instincts- you are not afraid to tackle a challenge, even if it’s new.

• Are flexible and resilient when faced with rapid-fire demands on your attention.
• Are proactive, forward-thinking and have the ability to “think on your feet.”
• Can juggle multiple priorities, excel at being organized and are technologically savvy.
• Aren’t afraid to voice your opinion to make something better.
• Solve problems proactively.
• Bring previous service industry experience.

Requirements

• 3+ years track record of success in a client retention role.
• High School diploma required; bachelor’s degree highly desirable.
• Highly detail-oriented and excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Must have reliable transportation and the ability to travel on a daily basis to client locations.

Benefits

City Wide Facility Solutions is pleased to offer a comprehensive and competitive compensation program that rewards talented employees for their performance. After meeting eligibility requirements, you will be eligible for: Medical, Dental, and Vision Insurance, 401(K) retirement savings plans.

Job Type: Full-time

Base Salary: $50,000.00 - $60,000.00 per year + Car Allowance + Commission + Bonus Opportunity

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at https://www.Columbus.GoCityWide.com/.