LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
The AWS (Amazon Web Services) Cloud Engineer works within the AWS Operations team and is responsible for supporting LightEdge customers that use the AWS platform. The incumbent will implement custom solutions to fit customer needs while clearly documenting, strategically planning, and effectively executing within maintenance windows. The position requires verbal and written communication with customers, vendors and LightEdge personnel. The position may require working off hours (including holidays and weekends) in support of changes and upgrades as well as problem determination tasks. All members of the AWS team participate in the 24x7 on-call rotation. Standard working hours for this position will be second or third shift.
Responsibilities:
- Support existing AWS environments, monitoring health of environments using multiple enterprise tools, providing maximum system performance to users and sustaining system uptime standard. Implements and validates monitoring in deployments.
- Evaluate customer needs, troubleshoot as needed, also formulate capacity planning and performance recommendations.
- Participate in 24x7 on-call rotation and respond to calls from the Connectria Command Center
- Respond to customer support calls related to AWS environments, managing incidents within the ticketing system, and resolving issues through troubleshooting.
- Evaluate issues reported or observed, utilizing problem solving skills and attention to detail to resolve problems quickly and effectively and to proactively prevent problems. Escalate as needed.
- Collaborate effectively with coworkers and other departments (Security, Networking, Data Protection, and Operating Systems) in support of customer environments, meeting the customers’ needs quickly and effectively.
- Appropriately document customer interactions in ticketing system.
- Prioritize and complete assigned duties expeditiously and within approved windows.
- Engage with AWS Support on behalf of Connectria customers as needed.
- Provide exceptional customer service by communicating clearly and accurately (both verbally and in writing) while maintaining a professional demeanor in alignment with the No Jerks Allowed philosophy.
- Stay abreast of latest AWS offerings and make recommendations to leadership.
- Other duties as assigned.
Experience:
- Bachelor’s Degree in Computer Science or related discipline or an associate degree or equivalent work experience.
- Excellent network analysis fundamentals and robust troubleshooting skills.
- At least 6 months to 2 years’ experience with AWS development and systems administration. Experience providing issue resolution for AWS highly preferred.
- Possess at least one current AWS Certification
- Strong preference for applicants with experience or certification in Kubernetes
- Comprehensive understanding of AWS including AWS Command Line (CLI), current AWS product offerings and services, best practices and troubleshooting techniques, and experience providing systems administration and issue resolution for AWS
- Demonstrated proficiency with one or more scripting or programming languages. Ruby and Python are desirable.
- Ability to manage multiple priorities and projects at the same time.
- Strong interpersonal skills; ability to work collaboratively within a team, while also taking the initiative to lead when needed.
- Solid understanding of basic networking principles, components and terminology. Experience with hardware or software Load Balancers, VPNs, firewalls preferred but not required.
- Initiative and problem solving skills: If you don’t know how to do something you consider it a challenge to try to figure it out for yourself
With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.
