AWS API Gateway/APIGEE Support Engineer (Hybrid)

As a valued colleague on our team, you will identify moderately complex operational issues by observing and studying system functioning and performance results, investigate complaints and suggestions, as well as interview process supervisors and operators, and complete troubleshooting procedures.

THE IMPACT YOU WILL MAKE
The AWS API Gateway/APIGEE Support Engineer (Hybrid) role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Identify operational priorities by assessing operational objectives.
• Contribute to operational solutions by defining, studying, estimating, and screening alternative solutions, calculating costs, and determining the impact on the total system.
• Improve operational quality results by studying, evaluating, and recommending moderately complex process re-designs and lead implementation efforts.
• Contribute information and opinion to unit design and modification teams.

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences

• 2+ years

Desired Experiences

• Bachelor degree or equivalent

Skills

Ability to frame ideas as systems and analyzing the inputs, outputs, and process
Skilled in documentation and database reporting for the purposes of analysis, data discovery, and decision-making with the use of relevant software 
Working with people with different functional expertise respectfully and cooperatively to work toward a common goal
Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict
Expertise in service management concepts for networks and related standards such as ITIL practices or SDLC
Triage and troubleshoot issues with API's or the gateway ecosystem
Ability to identify and implement proactive measures to minimize downtime and increase production stability
Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.
Experience addressing service requests to support internal and external customers in onboarding APIs to the gateway
Determining causes of operating errors and taking corrective action
Skilled in cloud technologies and cloud computing
Operational Excellence including improving and overseeing operations
Optimize configurations and ensure proper documentation for troubleshooting
Experience helping an organization to plan and manage change in effort to meet strategic objectives
Ability to promptly respond to and resolve incidents

Tools

Experience supporting API infrastructure, Google Apigee (product)
Experience using SharePoint
Skilled in Excel
Skilled in Amazon Web Services (AWS) offerings, development, and networking platforms
Experience with hands-on technical work--onboardings & CNAME creations on API gateway
Experience using VMWare
Skilled in ServiceNow to manage digital workflows
Experience supporting disaster recovery exercises 

Job ID: REF12848Z

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Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at [email protected].
 

The hiring range for this role is set forth on each of our job postings located on Fannie Mae's Career Site. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee’s physical, mental, emotional, and financial well-being. See more here.