WHO WE ARE | 私たちについて
EOS IT Solutions is a Global Technology and Logistics company (グローバルなテクノロジー＆ロジスティクス企業) that provides Collaboration and Business IT Support services (コラボレーションおよびビジネスITサポートサービス) to some of the world's largest industry leaders. We focus on delivering forward-thinking solutions (先進的なソリューション) based on multi-domain architecture (マルチドメインアーキテクチャ).
Customer satisfaction (顧客満足度) and commitment to superior quality of service (優れたサービス品質へのコミットメント) are our top priorities. We also invest in and support our partners and employees, fostering a culture of trust (信頼), transparency (透明性), and innovation (革新).
We are a true International IT provider (国際的なITプロバイダー) and take pride in offering global simplicity with trusted transparency (シンプルかつ透明性の高いグローバルサービス).
WHAT YOU'LL DO | 業務内容
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Primary ON-SITE Technician (オンサイト技術者) with the ability to resolve 99% of issues in rooms (99%の問題を解決できるスキルセット)
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Daily monitoring (日常的なモニタリング) and resolution of automated VC conference room alerts (VC会議室の自動アラート対応) for executive and specialty spaces
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Escalation point (エスカレーションポイント) for AV/VC issues that Tier 1 cannot resolve
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Event support (イベントサポート) for in-person, hybrid, and virtual events (Zoom)
- Assisting with new builds (新規セットアップ), design support (設計サポート), asset management (アセット管理), and commissioning/testing (試運転およびテスト)
- Supporting AV events (AVイベント) including live productions (ライブ配信), video switching (ビデオスイッチング), streaming (ストリーミング), and more
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White glove VC support (ホワイトグローブVCサポート) for C-suite and high-level management (経営陣および上級管理職向け)
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Break-fix tasks (修理対応) within SLA response windows
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Active monitoring (アクティブモニタリング) of local and global VC endpoints
- Assisting, training, and advising Tier 1 technicians (Tier 1技術者のトレーニングおよびアドバイス)
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Zoom expert (Zoomエキスパート):
- Production, hardware, software, and admin skills (プロダクション、ハードウェア、ソフトウェア、管理スキル)
- Zoom Webinars, Zoom Rooms, Zoom Backstage, Zoom Production Studio, Zoom翻訳機能、字幕設定 etc.
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Adobe Premiere Pro & Media Encoder skills (Adobe Premiere ProおよびMedia Encoderのスキル) for video editing and content creation
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Jira Service Management (JSM) 対応: Handling tickets, tracking issues, and setting expectations
- Participation in global team projects (グローバルチームプロジェクト) to enhance user experience and productivity
WHAT YOU NEED TO SUCCEED | 必要なスキル・経験
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Self-motivated (自己主導型) and capable of working in a fast-paced, independent environment (スピード感のある環境での独立した作業)
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Creative problem-solving (クリエイティブな問題解決能力) and methodical thinking (論理的思考) regarding technical issues
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Technical knowledge (技術知識): Neat, QSYS, Dante, Cisco, Crestron, Extron, Shure, Clearone, etc.
- Excellent interpersonal & customer service skills (優れた対人スキル＆カスタマーサービススキル)
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Adaptability (適応力) to work culture and teamwork mindset (チームワーク重視)
- Ability to perform physical tasks (肉体作業) such as lifting and maintenance
MUST HAVES | 必須要件
- Live events production experience (ライブイベントプロダクション経験)
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Strong understanding of Zoom (Zoomに関する深い知識) and troubleshooting
